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First Call Resolution
Kevin McMahon
Thu Jul 21, 2016
First contact resolution (FCR) refers to when a customer's inquiry is resolved in a single contact. It’s a critical key performance indicator (KPI) in measuring both the quality of the customer... more

Conferencing & Collaboration

Charisma is Business Meetings

How to Use Charisma as Influence in Meetings

Dennis Collins
Tue Jul 19, 2016

Charisma is an intangible asset for a business person, right?. Maybe. It may be possible to cultivate charisma and learn to use it effectively in business meetings.
cha·ris·ma
kəˈrizmə/
noun... more

Digital Media Services

Private Business Video Hosting

Harness the Power of Enterprise Video Solutions

Luis Ramirez
Tue Jul 5, 2016
A picture might be worth a thousand words, but one minute of video is worth 1.8 million, according to marketing experts. This powerful media form uses a series of pictures to spark emotional... more

Network Services

Managed Network Services Benefits

6 Benefits of Enterprise Managed Network Services

Melissa Coen
Wed Jul 20, 2016
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more

Managed Voice Services

First Call Resolution

10 Tips for Improving Call Center FCR

Kevin McMahon
Thu Jul 21, 2016
First contact resolution (FCR) refers to when a customer's inquiry is resolved in a single contact. It’s a critical key performance indicator (KPI) in measuring both the quality of the customer... more

Unified Communications

Unified Communications Enterprise

UC is Driving Enterprise Success in 2016

Melissa Coen
Mon Jul 18, 2016
By now, the average company is using some variety of unified communications (UC) solution, as the technologies have become part of mainstream communications. UC tools enable integrated communications... more