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InterCall Reservationless-Plus Support

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Service FAQs

InterCall Reservationless-Plus FAQs

These General FAQs will help you as you prepare to make the shift to InterCall Reservationless-Plus

Show When should I use Reservationless-Plus conferencing?
You can use Reservationless-Plus conferencing anytime you are hosting smaller meetings that do not require a reservation or an operator to conduct a call.
Show How do I schedule a Reservationless-Plus call?
No reservations are required with Reservationless-Plus. Just inform your participants of the time, day and dial-in information.
Show What features are available with Reservationless-Plus?
Reservationless-Plus offers a variety of features to enhance your call including record and playback, project codes for bill back, toll-free dial-in for international participants and operator assistance. Click here to see a complete list of available features.
Show Can I still request operator assistance during my call?
At any time during your call, you can request an operator simply by pressing *0 on your phone keypad.
Show How many participants can I have on a Reservationless-Plus call?
You can have up to 150 participants on a Reservationless-Plus call.
Show How do I start a Reservationless-Plus conference call?
To start a call: 1. Give your participants the date and time of your conference call, your dial-in number, conference code, security passcode, if this option is enabled. 2. At the specified time, dial your Reservationless-Plus dial-in number. 3. When prompted, enter your conference code followed by #. 4. When prompted, press * to identify yourself as the leader, then enter your leader PIN followed by #. 5. Press 1 to begin your conference or press 2 to change your default conference options. If the security passcode option is enabled you will be prompted to enter the passcode at this time.
Show How do participants join my Reservationless-Plus call?
For participants to join your call, instruct them to: 1. At the specified time, dial your Reservationless-Plus dial-in number. 2. When prompted, enter your conference code followed by #.
Show What happens when I can’t remember my leader PIN when I am initiating a conference call?
After entering the incorrect PIN three times, you will hear the following message, ‘I’m sorry, but your entry is not valid. Please hang up and try connecting to the conference again. Goodbye.’ In order to receive your leader PIN, please contact customer service and provide your conference code, owner number, first name, last name and address.
Show What happens when either I or a participant enters the wrong conference code when joining a Reservationless-Plus call?
After entering the incorrect conference code three times, you will be disconnected. Please confirm your conference code and try to join your conference again.
Show What are my phone keypad commands?
Once dialed into your conference, simply use your telephone keypad to access these commands: Telephone Keypad Commands *0 Operator assistance -- conference 00 Operator assistance -- individual *1 Dial-out to a participant - leader only *2 Begin/end conference record -- leader only #2 Leave and join a new conference *3 Change entry/exit method (recorded names, tones, silence) -- leader only *4 Private roll call *5 / #5 Mute/unmute all lines except leader's -- leader only *6 / *6 OR *6 / #6 Mute/unmute your own line *7 / #7 Lock/unlock conference (including operator) -- leader only *8 Allow/disallow conference continuation -- leader only *9 Start/join sub-conferencing 11 Third-party conference start -- bypass hold music to start call as leader *44 Quality Case Maker -- leader only *51 / #51 Lecture mode on/off -- leader only *60 / *61 Music on hold off/on #64 Return to leader account menu #99 Disconnect all lines except leader’s -- leader only *# Private participant count ** List available keypad commands NOTE: All of the above commands may not be enabled on your account.
Show Will Group Mute continue to work for participants who join my call after I execute the command?
Yes, participants that join the conference after you complete the Group Mute command will be muted.
Show What is the purpose of my owner number?
Owner numbers are assigned to each InterCall user and are your unique identifier. When you are setting up a conference with an operator or requesting edits to your account settings, your owner number is used to identify your InterCall account.
Show How do I access or change my conference code?
To access or change your conference code: 1. Go to www.intercallonline.com. 2. Enter your username and password (if you have not established an online account, please create that first). 3. Click View Product Details from the Quick Links section on the right-hand side. 4. Select the drop-down arrow for Reservationless-Plus. 5. Access and change your conference code.
Show How do I access or change my leader PIN?
To access or change your leader PIN: 1. Go to www.intercallonline.com. 2. Enter your username and password (if you have not established an online account, please create that first). 3. Click View Product Details from the Quick Links section on the right-hand side. 4. Select the drop-down arrow for Reservationless-Plus. 5. Access and change your leader PIN.
Show Where can I access my international dial-in numbers?
Follow the steps below to access your international dial-in numbers: 1. Go to www.intercallonline.com. 2. Enter your conference code in the Get Dial-In Numbers box. 3. Click View.
Show Where can I access my Reservationless-Plus account online?
You can access your Reservationless-Plus account online from our customer portal, InterCall Online at www.intercallonline.com. From InterCall Online you can update your profile and account settings, view your invoices and create reports. In addition, you can schedule and start your meetings.

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