- Sophisticated call-flow management
- Queue & agent monitoring in real time
- Powerful reporting tools
- Screen-Pop definition capability
- Disaster recovery, caller ID overrides, hold music, session tags & sounds
ControlMaxx is a cloud-based enterprise contact center solution with an unlimited scale of users and call-handling capacity for agility and control beyond outmoded telephony. Give your agents and administrators the routing tools to deliver service excellence – the first time and every time. Handle unpredictable or seasonal call volume with the nimbleness to outmaneuver your competition without abandoning your corporate governance policies.
Reduce or eliminate the need to purchase, upgrade and maintain complex on–premises systems. Lighten the load on help–desk and support staff. And build distributed contact centers, incorporating facilities-based and home workers – all with full access to centralized management & reporting.
ControlMaxx empowers your service teams with a sophisticated set of tools to…
All the features of ControlMaxx Standard plus…