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ControlMaxx

Stay ahead of your competition with a powerful cloud-based contact center solution for managing the flow of calls across your enterprise. Give your agents & administrators the routing tools to deliver service excellence – the first time & every time.
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Route calls with the ebb & flow of business conditions

ControlMaxx is a cloud-based enterprise contact center solution with an unlimited scale of users and call-handling capacity for agility and control beyond outmoded telephony. Give your agents and administrators the routing tools to deliver service excellence – the first time and every time. Handle unpredictable or seasonal call volume with the nimbleness to outmaneuver your competition without abandoning your corporate governance policies. 

Reduce or eliminate the need to purchase, upgrade and maintain complex on–premises systems. Lighten the load on help–desk and support staff. And build distributed contact centers, incorporating facilities-based and home workers – all with full access to centralized management & reporting.

ControlMaxx empowers your service teams with a sophisticated set of tools to…

  • Drive quality & productivity -- callers reach resources best able to serve the first time & every time
  • Integrate business processes – voice & data integrated for intelligent routing
  • Ensure business continuity -- highly resilient, secure servers in geographically distributed data centers
     

ControlMaxx Standard

  • Sophisticated call-flow management
  • Queue & agent monitoring in real time
  • Powerful reporting tools
  • Screen-Pop definition capability
  • Disaster recovery, caller ID overrides, hold music, session tags & sounds

ControlMaxx Advanced

All the features of ControlMaxx Standard plus…

  • Multimedia queuing including voice & chat
  • Monitor DID, queue, whisper & barge
  • Queue call recording
  • Screen capture recording
  • Chat log plus chat with agents & customers
     

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4yrs
Gartner Magic Quadrant Leader in UCaaS for 4 consecutive years
27B
Supported 27 billion minutes of conferencing last year
86
of Fortune 100 companies rely on West