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  Take customer interactions from standard to outstanding.

Take customer interactions from standard to outstanding.

Hosted Contact Centers: A Win-Win for Businesses and Customers

Today’s savvy consumers and a competitive marketplace require an increased emphasis on improving customer interactions. Count on our highly scalable cloud contact center solutions to deliver better customer service with a robust feature set, such as intelligent call queueing and monitoring, CRM integration, and variety of recording and reporting options.  

  • Easily add or remove users from queues as call flow dictates. 
  • Manipulate call traffic across queues on the fly, ensuring customers reach the resources best able to serve them.         
  • Route incoming calls based on a variety of factors, including time of day, day of week, holidays and caller IDs. 

Cloud Contact Centers for the Way You Do Business

Cloud-based business communications provide outstanding customer service without the expense of traditional, on-premises call center costs. Reap the benefits of a hosted call center solution, including:

  • Simultaneously access reporting data and adjust call flow, add or remove users any time, and scale services as quickly as you need through an easy to use online portal. 
  • Easily accommodate predictable seasonal call bursts or unanticipated call spikes with unlimited call capacity. 
  • Access sophisticated real-time call routing controls and reporting features across multisite call centers and home-based agents for total transparency of call queues and agent activity. 

Because our solutions are deployed as software as a service, there's no need to buy, maintain or upgrade onsite infrastructure. And you can rest easy thanks to business continuity and disaster recovery solutions backed by our geographically dispersed global data centers and 24/7/365 expert support.

Inbound, Outbound and Multichannel Call Center Capabilities

Today’s omnichannel customer service experience needs a contact center solution that can keep the pace. West’s cloud contact center options accommodate small inbound operations and scale to large global enterprises that require sophisticated multichannel and outbound capabilities. Whatever the need, West’s hosted contact center solutions help manage volumes, reduce operational costs, promote agent engagement, and ensure transactional security. Deploy any of these services standalone or in concert with IVR and proactive notifications to modernize the entire customer experience.

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855.544.0455
“What puts West over the top is their customer service. We have requested a number of enhancements and they always come through. Our approach to business is to provide world-class customer service. In my experience, West meets that standard as well.”

- Joe Victorino, EDI Manager, Capario

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4yrs
Gartner Magic Quadrant Leader in UCaaS for 4 consecutive years
27B
Supported 27 billion minutes of conferencing last year
86
of Fortune 100 companies rely on West