Today’s savvy consumers and a competitive marketplace require an increased emphasis on improving customer interactions. Count on our highly scalable cloud contact center solutions to deliver better customer service with a robust feature set, such as intelligent call queueing and monitoring, CRM integration, and variety of recording and reporting options.
Cloud-based business communications provide outstanding customer service without the expense of traditional, on-premises call center costs. Reap the benefits of a hosted call center solution, including:
Because our solutions are deployed as software as a service, there's no need to buy, maintain or upgrade onsite infrastructure. And you can rest easy thanks to business continuity and disaster recovery solutions backed by our geographically dispersed global data centers and 24/7/365 expert support.
Today’s omnichannel customer service experience needs a contact center solution that can keep the pace. West’s cloud contact center options accommodate small inbound operations and scale to large global enterprises that require sophisticated multichannel and outbound capabilities. Whatever the need, West’s hosted contact center solutions help manage volumes, reduce operational costs, promote agent engagement, and ensure transactional security. Deploy any of these services standalone or in concert with IVR and proactive notifications to modernize the entire customer experience.
“What puts West over the top is their customer service. We have requested a number of enhancements and they always come through. Our approach to business is to provide world-class customer service. In my experience, West meets that standard as well.”
- Joe Victorino, EDI Manager, Capario