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  Communicate & collaborate in a world without boundaries.

Communicate & collaborate in a world without boundaries.

Managed Voice Services

Our portfolio of hosted enterprise voice services deliver superior global reach, unlimited scalability and significant cost savings. From hosted VoIP PBX services and SIP trunking to a variety of cloud contact center solutions, enjoy all the benefits of unified communications as a service backed by a proven industry leader.
4x Gartner Magic Quadrant Leader for UCaaS

Learn why West has been named a UCaaS leader the past four years in a row.

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Unlimited Control. Endless Flexibility.

For most companies, the days of the onsite PBX are winding down. Hosted voice over IP (VoIP) represents the next logical step towards building a unified business communications platform. Taking voice services to the cloud saves significant capital expenditures by offering a budget-friendly opex model and relieves IT teams from the burden of managing on-premises phone systems. 

Managed voice services also extend to contact center offerings that deliver superior customer care as well as Microsoft certified SIP trunking that cuts costs and delivers flexible call routing for onsite PBXs. With hosted voice in the cloud, you’ll experience new levels of system resiliency and quality of service while still maintaining control of vital communications.

  • Hosted IP PBX – Our premier enterprise voice platform, VoiceMaxx CE, incorporates Cisco’s Hosted Collaboration Service (HCS) and includes advanced call routing and reporting, global scalability, and integration with workstream applications like Salesforce and Google. For midsized organizations, VoiceMaxx provides full PBX functionality including complete call management, unified messaging and support for mobile and remote workers. 
  • Contact Center – Today’s savvy consumers and a competitive marketplace call for an increased emphasis on improving customer interactions. ControlMaxx and ControlMaxx Basic deliver highly scalable contact center solutions with features such as intelligent call routing, CRM integration, call monitoring and variety of recording options. With our recent acquisition of Magnetic North, we are now able to also include the company’s cloud contact center within our portfolio of solutions.
  • SIP Trunking – A signaling standard that defines a uniform to deliver voice services, SIP trunking has become an increasingly popular way for companies to reduce telephony spend while maximizing the investments made in legacy telecommunications infrastructure. Microsoft certified MaxxConnect offers flexible IP and TDM options and eliminates the need for local PSTN gateways and costly PRIs. 
  • Collaboration – Managed voice services work hand-in-hand with applications from leading providers, efficiently connecting you with colleagues and customers while enhancing productivity and mobility. From Cisco Jabber to Microsoft Skype for Business, our services complement and integrate with today’s leading collaboration tools.
  • Professional Services – When it comes to consulting on complex cloud migration and enterprise-wide communication platforms, experience counts. Our professional services team has years of experience integrating unified communications applications in client environments and transforming the way companies communicate.
  • Training and Adoption – The successful implementation of new technologies does not end with deployment to the desktop. True success is achieved when end users effectively embrace the applications, resulting in a measurable return on investment and increased business productivity. Our training and adoption services ensure the successful deployment of unified communications technologies.
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What are you looking for?

  • Enterprise Voice

    Enterprise voice solutions from West Unified Communications Services deliver unrivaled flexibility & control for business telephony needs in a hosted service model.

  • Contact Center

    Contact center solutions by West Unified Communications Services empower businesses to serve customers more efficiently & effectively.

  • Enterprise Voice

    Enterprise voice solutions from West Unified Communications Services deliver unrivaled flexibility & control for business telephony needs in a hosted service model.

  • Voice Platform Integration

    Voice integration services by the West Unified Communications Services simplify cloud migration and offer seamless continuity with the applications you use most.

  • Mobility

    Mobility solutions from West Unified Communications Services extend enterprise communications from the desktop to mobile devices with ease & efficiency.

  • Contact Center

    Contact center solutions by West Unified Communications Services empower businesses to serve customers more efficiently & effectively.

  • Voice Platform Integration

    Voice integration services by the West Unified Communications Services simplify cloud migration and offer seamless continuity with the applications you use most.

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4yrs
Gartner Magic Quadrant Leader in UCaaS for 4 consecutive years
27B
Supported 27 billion minutes of conferencing last year
86
of Fortune 100 companies rely on West