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Optimise Customer Experience
Sandie Simms
Tue Oct 23, 2018
The author of this post is based in the U.K.
Customer experience is often defined as the way customers perceive your brand. This includes your product marketing and the manner in which you stand... more

Cloud Contact Center

Optimise Customer Experience

Optimise these 5 Key Customer Experience Factors within your Business

Sandie Simms
Tue Oct 23, 2018
The author of this post is based in the U.K.
Customer experience is often defined as the way customers perceive your brand. This includes your product marketing and the manner in which you stand... more

Conferencing & Collaboration

Upgrade to Web Conferencing

6 Benefits of Upgrading to Web Conferencing from Audio-only

Kevin McMahon
Thu Aug 23, 2018
Two years ago, audio conferencing comprised just over 50 percent of the global conferencing services market, with web and video conferencing coming in around 40 percent. By 2023, projections indicate... more

Hosted Voice & Networks

Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more

Webinars & Enterprise Streaming

Engaging Town Hall

5 Secrets of an Engaging Town Hall

Kevin McMahon
Wed Jul 25, 2018
"You will never get a second chance to make a first impression." - Will Rogers
This should be the mantra of every Town Hall you put on. Gatherings like town halls can be stressful for your employees... more

Unified Communications

Restaurant Chain Saves with UC

Restaurant Chain Saves Millions with Unified Communications

Monica Ellis
Tue Oct 9, 2018
Today’s restaurants need to have flexible communications systems in place to handle the ever-growing consumer demand for voice and online orders, in addition to handling onsite customer needs.... more