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Monica Ellis
Mon Apr 22, 2019
You’ve decided to take the plunge – you’re embracing digital transformation and have realized that moving your business communications to the Cloud is a logical step in that direction. So how do you... more

Cloud Contact Center

create customer personas

How to Create Exceptional Customer Experiences with 3D Customer Personas

Sandie Simms
Thu Apr 18, 2019
The author of this post is based in the U.K.
At West we understand that investing in a new technology system or adding a new communications channel is not in itself a CX strategy. So, we’ve produced... more

Conferencing & Collaboration

Elevate your conferencing tools

It's Time to Elevate your Conferencing Tools

Kevin McMahon
Wed Apr 17, 2019
For years, companies relied on an in-room or remote audio conferencing system to gather employees for important meetings. A high quality audio connection remains arguably the most vital component to... more

Hosted Voice & Networks

VoiceMaxx Cloud Calling

Three Things to Know about West’s VoiceMaxx Cloud Calling

Monica Ellis
Mon Apr 15, 2019
West recently announced the launch of a brand new hosted voice solution! VoiceMaxx Cloud Calling is a Cisco BroadCloud hosted solution with enterprise-grade calling features, designed for small to... more

Webinars & Enterprise Streaming

Power of HIMSS TV: Enterprise Television Marks the Future of Marketing

The Power of HIMSS TV: Enterprise Television Marks the Future of Marketing

Drew VanVooren
Tue Feb 12, 2019
For the second year in a row, HIMSS TV is back to bring the world’s largest health, information and technology conference to the laptop, TV and mobile phone screens of over 110,00 unique viewers... more

Unified Communications

Assembling an In-house UCaaS Buying Team Destined for Success - #SquadGoals Part 1

Monica Ellis
Mon Apr 22, 2019
You’ve decided to take the plunge – you’re embracing digital transformation and have realized that moving your business communications to the Cloud is a logical step in that direction. So how do you... more