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2019 Predictions for Live Streaming, Webcasting, Webhosting, Public Relations, Influencers and Monitoring
Ben Chodor
Mon Dec 17, 2018
What a year 2018 has been. Not only has this been a big year for West Digital Media Solutions, with several acquisitions, but we’ve also seen tremendous growth in the way our clients are... more

Cloud Contact Center

Customer Retention Tips

Five Steps to Retaining your Customers

Sandie Simms
Tue Dec 4, 2018
The author of this post is located in the U.K.
There’s a cardinal rule for businesses in any sector today: It’s less expensive to retain a customer than to acquire a new one. Seventy-two percent of... more

Conferencing & Collaboration

West wins Cisco Partner Summit Collaboration Award

West Wins Architectural Excellence Partner of the Year: Collaboration Award at Cisco Partner Summit

Kevin McMahon
Fri Nov 16, 2018
This week at Cisco’s annual partner conference in Las Vegas, Nevada, West received the Architectural Excellence Partner of the Year: Collaboration Award for its innovation, leadership and best... more

Hosted Voice & Networks

Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more

Webinars & Enterprise Streaming

2019 Predictions for Live Streaming, Webcasting, Webhosting, Public Relations, Influencers and Monitoring

2019 Predictions for Live Streaming, Marketing and Public Relations

Ben Chodor
Mon Dec 17, 2018
What a year 2018 has been. Not only has this been a big year for West Digital Media Solutions, with several acquisitions, but we’ve also seen tremendous growth in the way our clients are... more

Unified Communications

UCaaS for Retail and Restaurants

West Unwraps UCaaS Service Bundles for Retail and Restaurants

Monica Ellis
Tue Dec 11, 2018
Today’s restaurant and retail businesses are faced with a new reality – and the reality is digital.
Digital transformation is a phrase on the tip of nearly every business leader’s tongue, and for... more