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[In the Know] Best of 2019: Client Summit
Dana Miller
Sat Dec 14, 2019
The decade is ending...can we sit with that for a moment? 
An entire decade is coming to a close, and with that comes the need to plan for the future. 
However, it’s also important to reflect on the... more

Cloud Contact Center

Omnichannel Success

Seven Steps to Omnichannel Success

Sandie Simms
Wed Jun 19, 2019
It’s pretty much impossible to avoid the hype around digital channels, chatbots and Artificial Intelligence (AI) if you are even remotely connected to the contact centre or CX industry today. ... more

Conferencing & Collaboration

Drive video adoption

Four Secrets to Driving Video Adoption

Brian Trampler
Fri Nov 22, 2019


Video collaboration brings many benefits to the workplace. From boosting employee engagement, building rapport among geographically dispersed teams and reducing travel costs, to limiting... more

Hosted Voice & Networks

VoiceMaxx Cloud Calling

Whiteboard Fridays: VoiceMaxx Cloud Calling - Enterprise-grade Hosted Voice for the Midmarket

Kevin McMahon
Fri May 17, 2019
In early 2018, Cisco announced the completion of its acquisition of BroadSoft, changing the dynamics of the UCaaS market and adjacent cloud-based contact center market. Following the acquisition,... more

Webinars & Enterprise Streaming

Power of HIMSS TV: Enterprise Television Marks the Future of Marketing

The Power of HIMSS TV: Enterprise Television Marks the Future of Marketing

Drew VanVooren
Tue Feb 12, 2019
For the second year in a row, HIMSS TV is back to bring the world’s largest health, information and technology conference to the laptop, TV and mobile phone screens of over 110,00 unique viewers... more

Unified Communications

Communications for Digital Transformation

Whiteboard Fridays: Investing in Communications as the Foundation of your Digital Transformation

Julie Kent-Ransom
Fri Dec 13, 2019


The phrase “digital transformation” has been on the lips of every executive and IT leader for many years now – and for good reason! By applying digital capabilities to processes, products and... more