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IVR Complaints Hurting Your Customer Experience
Sandie Simms
Mon Sep 17, 2018
The author of this post is located in the U.K.
The ultimate goal of contact centres is to promote positive customer interactions and outcomes. Questions should be answered and issues resolved -... more

Cloud Contact Center

IVR Complaints Hurting Your Customer Experience

5 Common Complaints Hurting your Customer Experience

Sandie Simms
Mon Sep 17, 2018
The author of this post is located in the U.K.
The ultimate goal of contact centres is to promote positive customer interactions and outcomes. Questions should be answered and issues resolved -... more

Conferencing & Collaboration

Upgrade to Web Conferencing

6 Benefits of Upgrading to Web Conferencing from Audio-only

Kevin McMahon
Thu Aug 23, 2018
Two years ago, audio conferencing comprised just over 50 percent of the global conferencing services market, with web and video conferencing coming in around 40 percent. By 2023, projections indicate... more

Hosted Voice & Networks

Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more

Webinars & Enterprise Streaming

Engaging Town Hall

5 Secrets of an Engaging Town Hall

Kevin McMahon
Wed Jul 25, 2018
"You will never get a second chance to make a first impression." - Will Rogers
This should be the mantra of every Town Hall you put on. Gatherings like town halls can be stressful for your employees... more

Unified Communications

SEO for Investor Relations Websites

SEO for IR Websites

Robert Iannuzzi
Thu Sep 6, 2018
The world of search engine optimization is extremely complex and fast-moving. You will hear over and over again that you need a complex SEO strategy, you need to hire an SEO professional, and you... more