Mobility and Data Sharing Key Factor in UC and Healthcare Demand
Today’s informed and mobile-enabled citizen first pulls out their phone and consults WebMD, HealthTap, DoctorOnDemand, or any of a plethora of similar healthcare apps that are readily available and inexpensive to use. As patients, we’re already primed with web-research and quick-response data by the time we actually physically see a doctor. But let’s look at the doctor’s and industry’s side of the coin. A report on behalf of Ricoh in 2015 states, “74% of hospitals that use tablets and other mobile devices to collect information from patients are more efficient than those that don’t.” Why is that?
- Patients would rather use the internet than deal with hospital paperwork
- Paperwork on the hospital side cuts into time hospital employees can spend with patients
- Patient-doctor connection is impacted by the doctor filling out paperwork during consultation
By March of 2015, over 84% of all US doctors were using smartphones (up from 68% in 2012), and 56% were using tablets [according to a Kantar Media study]. Many of them are using these devices to access:
- Drug information (dosage calculators, side effects, interactions)
- Communications (to and from other doctors, nurses, and staff members)
- Medical research
- Evidence-based clinical reference tools – while in the office with the patient!
What enables all this interaction?
A unified communications (UC) solution which supports disparate devices, and connects employees regardless of where they are (good-bye emergency beeper). Even better, a good UC architecture – such as one designed by West Unified Communication Services – will also include the security measures necessary to keep all that data safe as it flies between phones and tablets. And that’s critical; not just because this is private and sensitive data, but also because of the stiff fines the government imposes for data breaches in the healthcare industry.
All this increases the quality and speed of the care they can provide to the patients – so everybody wins.