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Healthcare Heads to the Cloud - SlideShare

Wednesday, September 16, 2015 - 09:45
Unified Communications for Healthcare

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Collaboration in healthcare is vital to improving patient outcomes while promoting agility and maintaining accuracy. Whether it's a hospital, clinic, doctor's office, or other type of medical facility, all strive to:

  • Deliver better patient care and support
  • Enhance accessibility to workers, patients and information
  • Improve innovation, agility and business performance
  • Manage costs intelligently

With quick access to critical healthcare information and knowledgeable colleagues, you can improve collaboration and ultimately, you can provide improved patient care. However, enabling optimum collaboration can pose a challenge for many firms when constraints include limited IT team capacity. In response, many healthcare organizations are implementing unified communications and collaboration services hosted in the cloud.

Unified Communications and Collaboration Benefits for Healthcare Firms

Unified communications (UC) combines voice, IM, presence, messaging, audio, web and video conferencing, mobility and more. While some organizations may choose to deploy on-premises UC solutions, hosted UC services (aka unified communications-as-a-service or UCaaS) allow you to sidestep costly, upfront capital expenditures without the need to hire dedicated personnel for day to day management.

Healthcare UCaaS Benefits

Benefits of hosted or cloud services include:

  • Reduced capital expenses and predictable per user/per month costs
  • Quick scalability as needs change
  • Frees IT team from the burden of daily telecom management
  • Protection against outages, also known as business continuity and disaster recovery
  • Evergreen capability upgrades instead of periodic, required updates

Hosted (or cloud) UC has benefits for all industries, but for healthcare there are some unique advantages. Industry trends that have driven the shift toward hosted communications include bring your own device (BYOD), telemedicine, and the move toward patient-centered care.

Frost and Sullivan predicts the U.S. Healthcare Cloud market will reach $3.5 billion by 2020

According to a Frost & Sullivan report, the U.S. healthcare Cloud market will reach $3.5 billion by the year 2020. This shows the industry's dedication to, not only advancements in technology, but in the quality of care provided to patients.

"Healthcare quality is a concept composed from a number of constituent factors; most importantly, it encompasses quality of care, but it also denotes efficiency."
- HIMSS Evidence of the Effects of Healthcare IT on Healthcare Outcomes Report

Healthcare UC Market 2020

With hosted unified communications you can:

  • Reach practitioners with a single number, no matter where they are or what device they're using
  • Reduce errors through greater real-time collaboration and communication
  • Connect faster to important medical alerts, like lab results and emergency notifications, resulting in better overall care

Patient-centered care requires close collaboration between everyone who comes in contact with the patient, including doctors, nurses, hospitals, labs and clinics. Better engagement is critical in healthcare. Not only can it influence the bottom line, but more importantly, it can positively impact a patient's health and quality of life.

We've rounded up some healthcare customer case studies that reflect the experiences of an international biopharmaceutical company, a healthcare staffing firm, and hospitals and clinics that have turned to the cloud to improve communication and collaboration. Take a look at their stories and then tell us how the cloud has helped your company!

Read more Unified Communications blog posts >

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