How to Find the Right UC Partner - SlideShare

Tuesday, Octubre 14, 2014 - 15:00
UC Strategic Partnership

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The successful deployment of a unified communications solution requires a true partnership. An effective partnership leverages the expertise and knowledge of both parties, focused on a shared objective. 

At West Unified Communications Services, we have enjoyed a long history of client relationships based on trust and mutual respect. Because the implementation of unified communications is becoming essential to many businesses, it is imperative that you identify a technology partner that you can entrust with the future enablement of your company’s business communications and operations.

One recent client – which has come to see West UC as a true partner – had been researching the benefits associated with a unified communications strategy to enable better communications between its U.S. location and its offices across the Atlantic. The need for more efficient collaboration between employee locations, plus the opportunity to consolidate the company’s data and voice networks, and enable key applications like IM/presence were the primary drivers.

That was an enterprise IT organization that didn’t have a history of outsourcing.  However, this was a fantastic example of how we were able to leverage each other’s knowledge and expertise to produce a solution that significantly increased collaboration and efficiency, while addressing the necessary regulatory issues required.

The client was extremely knowledgeable in managing their data networks to address their industry’s regulatory requirements, and yet the client’s existing in-house knowledge of specific telephony and application management solutions was not as strong - enter West Unified Communications.

This combination of the client’s knowledge – joined with West UC’s expertise in deploying a Unified Communications as a Service (UCaaS) solution – resulted in enterprise communications via an application-aware network, ultimately providing the solution required.  This example demonstrated how a true partnership, with open sharing of information and ideas, can result in the best possible outcome.

West UC Strategic Partner Questions

Ask These Questions when Evaluating a Potential UC Partner

  1. Is this company all about a single proprietary solution or can they work with us to create options that are right for our business?
  2. How much time do they spend getting to understand our infrastructure, our processes, and our goals?
  3. Do they have a history of strong client retention?
  4. Are they willing to share their knowledge with us freely and without reservation – or are they relying on a ‘black box’, guarded approach, that shields information from us?

Teaming up with a company like West UC, you can be sure the answers to these questions are resoundingly positive. West UC teams up with the best-of-breed companies to provide our customers with a complete and customized suite of unified communication services.

What You Get in a Partnership with West UC

West UC as a Strategic UC Partner

Strategic Alliance Partners

Providing partnerships with companies that enhance the value of their UC offerings by using West IP Communications cloud-based services

Technology Partnerships

A collection of white papers designed to give readers more information on the cloud-based UC services they are considering, including both technology fundamentals and specific applications

Channel Point

A repository for information related to West UC products and services, including telecommunication information and research that is provided for existing West UC partners

System Integrators

An opportunity to work with the best integrative consultants in the industry, providing customers with customized solutions designed to fit their specific needs

When you are ready to execute a new Unified Communications plan for your business, make sure your UC cloud-based deployment rolls out smoothly and successfully, by partnering with an industry leader like West. A partnership with West will ensure your company receives the tools it needs to implement a successful UC solution that factors in your organization’s specific requirements, and will effectively work in tandem to meet or exceed your company’s UC goals.

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