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Integrate contact center and UC solutions
Kevin McMahon
Wed Jun 20, 2018
In Microsoft’s “State of Global Customer Service” report, 78 percent of consumers aged 18 to 34 said they expect a customer service agent to know their contact product information as well as service... more

Cloud Contact Center

Integrate contact center and UC solutions

Improve Customer Experience by Integrating Your Contact Center and UC Solutions

Kevin McMahon
Wed Jun 20, 2018
In Microsoft’s “State of Global Customer Service” report, 78 percent of consumers aged 18 to 34 said they expect a customer service agent to know their contact product information as well as service... more

Conferencing & Collaboration

West for Conferencing & Collaboration

5 Reasons to Choose West for your Conferencing & Collaboration Needs

Kevin McMahon
Tue Jun 12, 2018
West is known as a communication services industry leader. In part, this reputation has been built on our depth and breadth of high-quality, easy-to-use product offerings. With proprietary web-based... more

Hosted Voice & Networks

Cloud Myths

6 Myths of Moving your Phone System to the Cloud

Kevin McMahon
Thu Mar 29, 2018
A lot of questions often arise when considering moving business services to the Cloud. The term “cloud” seems to be a term that is undefined or unknown to many. What is the Cloud anyway? Simply put,... more

Webinars & Enterprise Streaming

Engage Employees Through Webinars

9 Tips to Get Employees Engaged Through Webinars

Kevin McMahon
Fri May 25, 2018
Employee engagement needs your attention now. According to a recent study “DNA of Engagement: How Organizations Can Foster Employee Ownership of Engagement,” conducted by The Conference Board, only... more

Unified Communications

Embrace UCaaS

4 Reasons to Embrace UCaaS

Kevin McMahon
Thu Jun 14, 2018
According to Frost & Sullivan’s North American Hosted IP Telephony and UCaaS Market, Forecast to 2023, premises-based communications solutions are reaching the end of their useful life. As a... more