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Blog de West UC

IP Communication Protocols
Melissa Coen
Thu May 25, 2017
Most everyday users of the Internet understand that it provides them with access to searchable information across a public web of data; but how does this information get populated and transmitted... more

Conferencing & Collaboration

2017 Stevie Awards

West Video Meeting Gateway Named 2017 Stevie Awards Winner

Dennis Collins
Mon May 8, 2017
We are excited to announce that West Video Meeting Gateway (VMG) has been honored with the Bronze Stevie® Award in the Best New Software Integration Solution category in the 15th annual American... more

Webinars & Enterprise Streaming

How top Lead a Meeting

How to Lead a Meeting with Moderation Tools

Luis Ramirez
Tue May 16, 2017
“PowerPoint presentations in grade school or high school are often more enjoyable to watch than those in corporate settings.”- Carmine Gallo, Communications Coach and Forbes Contributor
Moderating a... more

Network Services

IP Communication Protocols

IP Communication Protocols 101

Melissa Coen
Thu May 25, 2017
Most everyday users of the Internet understand that it provides them with access to searchable information across a public web of data; but how does this information get populated and transmitted... more

Managed Voice Services

Best Customer Service Channels

The Best Channels for Customer Service Within the Contact Center

Kevin McMahon
Mon May 22, 2017
Customer service channel options have increased significantly over the last few years, but choosing the best fit for your business can be difficult. The decision should be balanced between the cost... more

Unified Communications

UC Best Practices

Best Practices for Unified Communications Providers

Dennis Collins
Wed May 24, 2017
The Importance of Private, Reliable, Secure Business Communications
In the last post of our blog series we assured readers that "Machines Won’t Replace People in Collaborative Communications" For... more