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West UC Blog

Contact Center A/B Testing
Kevin McMahon
Tue Jan 17, 2017
While A/B testing is often used within marketing and business intelligence, it's not something that contact centers have traditionally leveraged. Sometimes referred to as split testing or... more

Conferencing & Collaboration

Collaboration Flaws

7 Thinking Flaws that Lead to Collaborations Flaws

Dennis Collins
Mon Jan 16, 2017
Study after study confirms a recurring theme:
A lot of people in business believe a lot of business meetings are a waste of their time.
A recent example: A survey by OfficeTeam, a staffing services... more

Digital Media Services

Video Interview Tips

4 Steps to Ensure Smooth, Productive Video Interviews

Luis Ramirez
Wed Jan 4, 2017
As the workforce becomes more remote, video interviews have become a go-to tool for screening talent. Video conferencing allows recruiters to expedite the interview process while also providing the... more

Network Services

Choosing a Managed Network Service Provider

How to Choose a Managed Network Service Provider

Melissa Coen
Thu Jan 12, 2017
Choosing a managed network service provider is a pivotal decision for any business. Make sure you know what you need and what you should be looking for. 
The functionality of an enterprise network... more

Managed Voice Services

Contact Center A/B Testing

How To Use A/B Testing In Your Contact Center

Kevin McMahon
Tue Jan 17, 2017
While A/B testing is often used within marketing and business intelligence, it's not something that contact centers have traditionally leveraged. Sometimes referred to as split testing or... more

Unified Communications

2017 UC Checklist

Unified Communications Checklist for Key Features in 2017

Melissa Coen
Thu Jan 5, 2017
According to Infonetics Research, the cloud-based Unified Communications (UC) market is expected to reach $12 billion by 2018. UC and Unified Communications-as-a-Service (UCaaS) are sought-after as... more