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Emergency Gateway for VoiceMaxx CE

Simplify and optimize the management of E9-1-1 services in your enterprise.

Emergency Gateway (EGW) is an on-site appliance that streamlines E9-1-1 management. It ensures that your IP phone locations are updated and current and notifies security personnel any time 9-1-1 is dialed from within your enterprise. EGW helps you protect your increasingly mobile end-users while ensuring you meet E9-1-1 regulatory obligations with confidence.

  • Compliant with VoiceMaxx CE for seamless E9-1-1 integration and interoperability
  • The only E9-1-1 solution certified with Jabber
  • Connectivity to over 6000 Public Safety Answering Points (PSAPs) across North America
  • Reliable support for complex environments
  • Largest enhanced 9-1-1 footprint nationwide
  • Trusted by over 1000 organizations
  • Over 31 million VoIP records under management
  • 24/7/365 call routing over a geo-redundant network with no single point of failure

Meet and Exceed Emergency Requirements

With EGW deployed as hardware or virtualized appliance, you can:

Easily track and assign locations to IP hard phones, soft phones and wireless phones as they move on your corporate network (using layer 2, layer 3 or wireless LAN tracking)

Enable real-time location updates for off-campus users and teleworkers – directly from their IP phones.

Ensure accurate, uninterrupted E9-1-1 service availability for employees who move IP phones between locations, share line appearances between multiple devices or log into IP phones on the fly.

Instantly trigger 9-1-1 call notifications, custom emails and desk alerts to security personnel along with the caller’s precise location information. Email distribution groups can be set up to alert other contacts within the company.

Improve performance and ease administration using advanced E9-1-1 call management and reporting features such as misdial protection and call recording. EGW has been deployed across a variety of complex networks worldwide.

How It Works

When your VoiceMaxx CE users dial 9-1-1, Emergency Gateway (EGW) captures the precise location of the caller and delivers it to either the West Safety Services Emergency Routing Service (ERS) or to your local exchange carrier. 

VoiceMaxx E911 Steps

1. A 9-1-1 call is placed by a user within the enterprise’s private network. The user may be located at corporate headquarters, at a remote branch, on the road, or telecommuting from home.

2. VoiceMaxx CE sends the call to the on-site EGW.

3a. For organizations routing calls via West’s Emergency Routing Service (ERS), the EGW captures the caller’s precise location information and forwards the call and location information to the ERS using SIP.

3b. For organizations routing calls using local trunking, the EGW returns the call to VoiceMaxx CE with instructions to deliver the call to the local exchange carrier. The 9-1-1 call and its location information are routed to the appropriate Public Safety Answering Point (PSAP).

4. The 9-1-1 call and its location information are routed to the appropriate PSAP.

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