With West Cloud Contact Basic, call flow control and management is in the hands of your assigned admin, allowing them to make updates to calling rules like time of day or holiday scheduling live at any time. Cloud Contact Standard delivers a more sophisticated set of tools that provide full transparency and control of call traffic, along with powerful contact center capabilities, enabling an enterprise to deliver exceptional levels of customer service. Cloud Contact Advanced includes all the features of Basic and Standard with additional functionality like chat log, call recording and monitoring, and CRM integration.
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Cloud Contact Center Call Queue Management
Manage your inbound call center queues with intelligent call flows, virtual queuing and web callback features.
The contact center should be the axis of the customer-centric business model. It is the most common two-way touch point customers have with most businesses. Yet, in most organizations, it is still disjointed with the rest of the business.