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VoiceMaxx Support

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Service FAQs

VoiceMaxx FAQs

These general FAQs will help you as you prepare to make the shift to VoiceMaxx.

Show How do I contact support?
Our Network and Voice Operations Centers (NOC/VOC) are staffed 24/7/365 by Cisco certified professionals. The team can be reached at 888.728.0950.
Show What is VoIP?
VoIP (Voice over IP) refers to the transmission of voice traffic over internet-based networks instead of the traditional Public Switched Telephone Network (PSTN) telephone networks. Though the IP in VoIP (Internet Protocol) was originally designed for data networking, analog voice information can leverage the advantages of this same data transport mechanism by packetizing the information and transmitting it as IP data packets.
Show Will the quality be as good as traditional PSTN phone service?
It certainly can be every bit as good, or better, than traditional phone services. The key is having sufficient bandwidth to/from the internet to support real-time voice transmission. Many customers experience echoes or delays when using the regular public internet for VoIP services. Best results are found when higher capacity, QoS-enabled MPLS networks are used. QoS, or Quality of Service, is an approach to prioritizing data flow, ensuring that voice data is prioritized over other types.
Show What are the benefits of VoIP-based services?
Some of the top benefits include: (1) Reduced local and long-distance charges; (2) One network to manage for both voice and data, instead of two; (3) Reduced travel costs thanks to online conferencing; (4) Easy-to-use video calls, and other collaboration tools; (5) Easily make adds, moves, and changes to the small business phone system as needed; (6) Employees have more ways to stay connected and customers can reach them more easily.
Show Does VoIP support 911 emergency services?
Yes. On June 3, 2005, the FCC adopted rules requiring providers of VoIP services that connect with the traditional telephone network to supply E911 capabilities to their customers. The E911 hookup may be directly with the Wireline E911 Network, indirectly through a third party such as a competitive local exchange carrier (CLEC), or by any other technical means.
Show Do I need a regular phone or do my calls have to go through my computer?
For a basic VoIP system, all you need are a broadband Internet connection and a VoIP-enabled phone, a traditional phone connected to an adapter, or a computer with VoIP software.
Show How is VoIP different from unified communications?
VoIP refers to a basic Internet-based telephony system. Unified communications is more advanced. Among unified communications’ many advantages are: (1) Sophisticated call center features; (2) Conferencing that combines voice, data, video and desktop sharing; (3) Presence and instant messaging (IM). For a basic VoIP system, all you need are a broadband Internet connection and a VoIP-enabled phone; a traditional phone connected to an adapter; or a computer with VoIP software. Many businesses are now using VoIP and unified communications on their own private networks. Telephony systems residing on private networks have better security and quality than those that operate strictly over the public Internet. With VoIP or unified communications on a private network, you can prioritize voice over other types of traffic on your network, to ensure the best possible audio quality.
Show How do I choose between VoiceMaxx and VoiceMaxx CE?
VoiceMaxx is a proprietary platform while VoiceMaxx CE (Cisco Edition) includes Cisco Hosted Collaboration Solution (HCS). VoiceMaxx is ideal for smaller to midsize companies that are located in the US. VoiceMaxx CE is ideal for midsize to large enterprises, companies with international offices, and those that have existing Cisco infrastructure.

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