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VoiceMaxx Cloud Calling Support

Find all the answers to your support questions and needs.

Service FAQs

Here are some top questions and answers for West's VoiceMaxx Cloud Calling hosted voice service. 

Show How do I contact support?
Our Network and Voice Operations Centers (NOC/VOC) are staffed 24/7/365 by Cisco certified professionals. The team can be reached at 888.728.0950.
Show Since VoiceMaxx Cloud Calling is hosted by Cisco, should I reach out to Cisco for technical support?
You should contact West for your support needs. If needed, West will liaise with Cisco to resolve issues.
Show What's the difference between VoiceMaxx Cloud Calling and VoiceMaxx CE?
There are several differences and your account manager can help you understand all the differences and determine what works best for your business. At a high level, VoiceMaxx Cloud Calling is hosted by Cisco and is based on Cisco BroadCloud technology with PSTN provided by West via MaxxConnect SIP Trunking. The solution is intended for smaller/midmarket organizations. VoiceMaxx CE is hosted by West and includes Cisco's Hosted Collaboration Solution (HCS). The solution is intended for enterprise organizations that require specific customizations and integrations.
Show What kind of phones do I need?
VoiceMaxx Cloud Calling requires Multiplatform Phones (MPP). West offers a wide variety of Cisco MPP IP phones and telepresence equipment which are thoroughly tested and designed to enhance your collaborative experience.

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