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InterCall ECC Lync Support

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Service FAQs

InterCall ECC Lync FAQs

These General FAQs will help you as you prepare to make the shift to ECC Lync.

Show Will operator assistance be available?
Yes, operator assistance is available.
Show Will both my VoIP and PSTN connected participants have the same experience?
Yes, both types of participants will get the same service, call flow, meeting features and support.
Show How will my conferences be secured?
Your meetings and account are protected with security managed through firewalls and session controllers.
Show What happens if the Lync portion of my meeting is disconnected?
If the Lync portion of your meeting is disconnected, you can continue to host the audio portion of your meeting.
Show How will managing my meetings change if InterCall’s audio conferencing is added?
You will continue to manage your meetings through your Lync client—the same way you do today.

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