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Cisco WebEx Meeting Center Support

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Service FAQs

Install InterCall Reservationless-Plus VoIP Client
Provide participants the ability to join audio portions of their WebEx meetings using a VoIP softphone. VoIP participants and traditional phone participants are able to join the same meeting, interact and be managed online by the meeting host.

Cisco WebEx Meeting Center FAQs

These General FAQs will help you as you prepare to make the shift to Cisco WebEx Meeting Center.

Show What do I need to host or attend meetings?
You need to download the WebEx Meeting Manager. The first time you start or join a meeting, it is automatically downloaded to your computer. You can also download the Meeting Manager from your Support page. For a detailed list of the computers, operating systems, and browsers that work with WebEx Meeting Center, see Cross-platform Features.
Show Can I schedule meetings from Microsoft Outlook?
Yes. You can use Outlook to schedule meetings, invite attendees, and start WebEx meetings. The attendees you invite can join your meeting from their Outlook Calendars. To get started, download and install WebEx Integration for Microsoft from your WebEx Support page. For detailed instructions, see the Integration to Outlook User's Guide (also available on your Support page). To get to the Support page, select Assistance on the menu at the left, then select Support.
Show When I try to join a meeting on Mac, I am asked to download and install an add-on. How do I do that?
When you start or join a meeting on Mac for the first time, starting in WBS28.5, you are asked to download and install an add-on. 1. Select the Download and Install Add-On button and download the Cisco_WebEx_Add-On.dmg file to your computer. 2. Run the downloaded file. 3. Run the Install Cisco WebEx Add-On.app and follow the instructions on the screen. After the installation is complete, the meeting starts automatically.
Show What's the difference between "file sharing" and "application sharing"?
With file sharing, attendees can see the file or document, but presenter can't change it. With application sharing, you share the application that you used to create or change the file or document; as you change the document, your attendees see your changes. Application sharing uses more bandwidth and therefore can affect the overall performance of your meeting. You can share virtually any type of file or application, but those that stream video or audio may not display appropriately. To share streaming content, use WebEx "Web content sharing" which displays the content in a Web browser on each attendee's computer. All you have to do is select Web Content from the Share menu, enter the URL of a Web site that contains the streaming content, and your attendees can see it in their own browsers. You can share many files or presentations at the same time; each file or presentation appears on its own tab in the content viewer. File sharing requires relatively little bandwidth and thus works well at slower connection speeds. Application sharing requires more bandwidth.
Show Can I save presentations or documents that contain annotations and view them offline?
Yes. Just save the document or presentation to your desktop and then double-click it. The document or presentation displays in the WebEx File Viewer.
Show Why do attendees sometimes see a yellow crosshatched pattern when I share applications with them?
The crosshatched pattern is the shadow of a window that is displayed on top of the shared application. Just close the window and the pattern disappears.
Show Can I use my keyboard keys to remotely control remote applications?
Yes. Meeting Manager maps your keyboard keys to those on the remote computer. For details, look up "keyboard shortcuts" in your Meeting Center user guide.
Show What are the known limitations for content sharing in CMR Hybrid (WebEx-enabled TelePresence) meetings?
The following are known limitations for sharing content in CMR Hybrid meetings: - File sharing is not supported. - Whiteboard sharing is not supported. - Sharing a remote desktop is not supported. - Participants on mobile devices cannot share content.
Show What can I do to get the best performance?
Some factors that affect performance include: - The speed of your Internet connection - Internet traffic between you and the WebEx server - The performance of any firewall and proxy servers on your network To improve performance: - Get the fastest internet connection possible - Use file (presentation) sharing instead of application sharing or screen sharing (formerly called "desktop sharing") - Share documents that contain fewer images
Show How can I test performance?
You can use a utility such as Trace Route to determine where problems occur between your computer and the WebEx server. In Windows, open a command prompt window, then type "tracert <your_siteURL>" (where "your_site_URL" is the Web address of your WebEx service site). Make sure that you include a space after "tracert". Trace Route sends data from your computer and measures the amount of time it takes for the data to reach the WebEx server. Ideally, it should take the data between 1 and 60 ms to reach the server. If it takes: - Between 60 to 100 ms, your connection is slow and your attendees may notice delays during the meeting. - Longer than 100 ms, your connection is unacceptably slow. If you continue to experience poor performance, consult your network administrator.
Show What do participants need in order to join a WebEx meeting using InterCall Reservationless-Plus VoIP?
To join a meeting via VoIP, participants must: 1.    Meet the system requirements, 2.    Complete the one-time install of the Reservationless-Plus VoIP client onto their computer prior to joining the session.

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