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Press Room

West is the world’s largest dedicated conferencing service provider, connecting people through advanced audio, web, video and event services.

In The News

West Attains Cisco Powered Cisco Spark Service Provider Designation

Monday, January 22, 2018 - Mon, 01/22/2018 - 09:00

CHICAGO (January 22, 2018) – West’s Unified Communications Services, a global provider of communication and network infrastructure services, today announced that it is the first provider to undergo audit and achieve the Cisco® Powered Cisco Spark Service Provider accreditation as part of Cisco’s Cloud and Managed Services Program (CMSP).

West Named a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America

Monday, November 20, 2017 - Mon, 11/20/2017 - 12:00

CHICAGO, November 20, 2017 – West Corporation, a global provider of communication and network infrastructure services, is proud to announce today that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row.

Cisco Names WestUC Service Provider of the Year, Americas

Thursday, November 2, 2017 - Thu, 11/02/2017 - 10:00

CHICAGO, Americas – November 2, 2017 – West’s Unified Communications Services today announced that it is the recipient of a Cisco® Partner Summit Geographical Region award for Service Provider of the Year, Americas. Cisco unveiled the winners during its annual partner conference taking place this week in Dallas, Texas.

West hires Steve Day to build UK channel for cloud-based contact centre portfolio

Thursday, September 14, 2017 - Thu, 09/14/2017 - 11:15

London, UK, 14 September 2017 – West’s Unified Communications Services, a leading cloud contact centre technology provider, today announces it has appointed channel heavyweight, Steve Day, to spearhead the company’s new channel strategy in the UK.

West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service

Tuesday, September 12, 2017 - Tue, 09/12/2017 - 15:15

CHICAGO, September 12, 2017 – West Corporation, a global provider of communication and network infrastructure services, announced today that Gartner, Inc. has positioned the Company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”¹ report for the sixth year in a row.

West’s Unified Communications Services Hires New Sales Leader

Wednesday, May 10, 2017 - Wed, 05/10/2017 - 10:00

OMAHA, Neb., May 10, 2017 – West’s Unified Communications Services, a global provider of communication and network infrastructure services, today announced that Kim McLachlan has joined their leadership team as its new Senior Vice President of Sales for its voice, networks and contact center lines of business. In this role, McLachlan will drive revenue growth through a national network of leading resellers, VARs and a direct sales team.