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West Cloud Contact

Give call center agents and admins the tools they need to deliver service excellence – first time, every time.
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Contact Centers in the Cloud Make for a Better Business

West Cloud Contact, formerly known as ControlMaxx, is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony.

As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers.

Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.

Cloud Contact Center Solutions that Match Your Needs

Cloud Contact is available in three options – basic, standard, and advanced – with a variety of features that scale to meet nearly any inbound contact center configuration. For outbound call center and blended agent, multichannel / social media, or PCI compliance requirements, consider West Cloud Contact Pro.

Cloud Contact Basic

  • Sophisticated call-flow management
  • Voicemail 
  • Caller ID override
  • Custom hold music & sounds
  • Powerful reporting tools

Cloud Contact Advanced

  • Multimedia queues with chat
  • DID & queue monitor with whisper & barge
  • Queue call recording
  • Screen capture recording
  • Chat (agents & customers) with chat logs

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4yrs
Gartner Magic Quadrant Leader in UCaaS for 4 consecutive years
27B
Supported 27 billion minutes of conferencing last year
86
of Fortune 100 companies rely on West