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Cisco Webex Calling

Cisco Webex Calling, formerly known as Spark Call, enables voice and video communications via mobile and desktop clients, Cisco IP phones, and rooms using video-based systems.
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Cisco Cloud Calling No Matter Where You Are

Cisco Webex Teams, formerly known as Spark Call, is an app-centric, cloud-based service that’s designed to help teams work together seamlessly. It provides a complete collaboration suite for teams to create, meet, message, call, care, white board, and share, regardless of whether they’re together or apart—in one continuous workstream before, during, and after meetings. 

Cisco Webex Calling integrates with the message and meeting functionalities of Webex Teams to enable voice and video communications via mobile and desktop clients, Cisco IP phones, and rooms using video-based systems. Optimized for small to midsize organizations, the system provides the benefits of traditional phone systems without the expense and complexity of on-premises hardware-based PBX solutions. It also integrates deeply with the Cisco Teams app, bringing new and innovative capabilities that help effortlessly people connect and teams to work together seamlessly.

Enterprise Features in a Small Business-oriented Platform

Companies that don’t have the expertise or budget to manage enterprise telephony systems can leverage Cisco Webex Calling for access to features that include: 

  • HD audio and video calls
  • Single number reach
  • Voicemail
  • Call hold with music and video
  • Call forward, transfer and three-way
  • Shared lines
  • Hunt groups
  • E9-1-1
  • Corporate directory access
  • Auto attendant

Calling services, including PSTN connectivity, long distance and DID, are only available through Cisco Preferred Media Providers (PMP) partners like West. Small businesses considering Cisco Webex Calling should contact their telco provider or technology consultant and ask about services from West. 

Enterprises considering adding voice capabilities to Webex Teams are better suited to either:

These services can provide a more advanced feature set, increased coverage and enhanced support. For assistance with your entire Cisco collaboration strategy, from assessment to design, to implementation and ongoing support, reach out to one of our specialists using the form on this page. 

Resellers and master agents interested in partnering with West on Cisco Webex and other services can visit our resale partner program page.


  • Mobile, desktop and web app
  • Team messaging in virtual rooms
  • Persistent collaboration with file sharing
  • Secure, end-to-end encryption


  • Instant meetings
  • Voice, video and content sharing
  • Always on personal meeting room
  • Record meetings


  • Use Webex Teams, Jabber or your desk phone
  • Call company extensions, PSTN numbers, Webex Teams users, and video bridges
  • Make and receive calls anywhere you have internet access
  • Seamlessly transfers calls without interruption

Use Cases

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