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  Communicate & collaborate in a world without boundaries.

Communicate & collaborate in a world without boundaries.

Managed Voice Services

Our portfolio of hosted enterprise voice services deliver superior global reach, unlimited scalability and significant cost savings. From hosted VoIP PBX services and SIP trunking to a variety of cloud contact center solutions, enjoy all the benefits of unified communications as a service backed by a proven industry leader.
Gartner UCaaS Magic Quadrant: West Named a Leader 5 Years in a Row

Learn why West has been named a UCaaS leader the past four years in a row.

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Control and Flexibility with Managed IP Voice Services in the Cloud

For most companies, the days of the onsite PBX are winding down. Hosted voice over IP (VoIP) represents the next logical step towards building a unified business communications platform. Taking voice services to the cloud saves significant capital expenditures by offering a budget-friendly opex model and relieves IT teams from the burden of managing on-premises phone systems. 

Managed voice services also extend to contact center offerings that deliver superior customer care, as well as Microsoft certified SIP trunking solutions that cut costs and deliver flexible call routing for onsite PBXs. With hosted voice in the cloud, you’ll experience new levels of system resiliency and quality of service while still maintaining control of vital communications.

Hosted IP PBX

Our premier enterprise voice platform, VoiceMaxx CE, incorporates Cisco’s Hosted Collaboration Service (HCS) and includes advanced call routing and reporting, global scalability, and integration with workstream applications like Salesforce and Google. For midsized organizations, VoiceMaxx provides full PBX functionality including complete call management, unified messaging and support for mobile and remote workers. 

Cloud Contact Center

Today’s savvy consumers and a competitive marketplace call for an increased emphasis on improving customer interactions. West Cloud Contact delivers a highly scalable contact center solution with features such as intelligent call routing, CRM integration, call monitoring, and variety of recording options. West Cloud Contact Pro is a a fully blended inbound, outbound and multichannel contact center with robust features such as dynamic scripting, predictive dialing, and available PCI compliant call recording. For companies with an existing Cisco infrastructure or those that need massive scalability, West Cloud Contact CE offers enterprise grade features and best-of-breed technology.

SIP Trunking

A signaling standard that defines a uniform to deliver voice services, SIP trunking has become an increasingly popular way for companies to reduce telephony spend while maximizing the investments made in legacy telecommunications infrastructure. Microsoft certified MaxxConnect offers flexible IP and TDM options and eliminates the need for local PSTN gateways and costly PRIs. 

Collaboration

Managed voice services work hand-in-hand with applications from leading providers, efficiently connecting you with colleagues and customers while enhancing productivity and mobility. From Cisco Jabber to Microsoft Skype for Business, our services complement and integrate with today’s leading collaboration tools.

Professional Services

When it comes to consulting on complex cloud migration and enterprise-wide communication platforms, experience counts. Our professional services team has years of experience integrating unified communications applications in client environments and transforming the way companies communicate.

Training and Adoption

The successful implementation of new technologies does not end with deployment to the desktop. True success is achieved when end users effectively embrace the applications, resulting in a measurable return on investment and increased business productivity. Our UC training and adoption services ensure the successful deployment of unified communications technologies.

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What are you looking for?

  • Contact Center

    Contact center solutions by West Unified Communications Services empower businesses to serve customers more efficiently & effectively.

  • Enterprise Voice

    Enterprise voice solutions deliver unrivaled flexibility & control for business telephony needs in a hosted service model.

  • Mobility

    Mobility solutions from West Unified Communications Services extend enterprise communications from the desktop to mobile devices with ease & efficiency.

  • Voice Platform Integration

    Voice integration services simplify cloud migration and offer seamless continuity with the applications you use most.

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Explore Managed Voice Services

Narrow Your Choices
  • VoiceMaxx CE
    A highly flexible, hosted enterprise voice platform that provides an integrated Cisco-centric unified communications and collaboration experience.
  • VoiceMaxx
    Move your PBX to the cloud to enhance mobility and productivity for workers while lending greater flexibility and control to IT administrators.
  • West Cloud Contact
    Exceed service expectations using an agile contact center solution with unlimited scale & capacity
  • West Cloud Contact Pro
    A revolutionary contact center platform designed to boost productivity, increase connection rates and build customer relationships. 
  • West Cloud Contact CE
    Set your company apart from the competition with excellent customer care from a fully featured contact center solution.
  • West Cloud Call Recording
    Cloud-based call recording software that provides contact centers amazing insight and analytics throughout the customer experience.
  • MaxxConnect SIP Trunking
    Simplify your enterprise network architecture through voice & data convergence
  • Cisco Spark Hybrid
    VoiceMaxx CE combines with Spark to provide voice and video calling with enhanced features such as call control, directory services, and scheduling capabilities.
  • Consulting and System Integration
    Realize the benefits of Unified Communications by integrating cloud technologies with legacy systems.

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5yrs
Gartner Magic Quadrant Leader in UCaaS for 5 consecutive years
27B
Supported 27 billion minutes of conferencing last year
86
of Fortune 100 companies rely on West