VoiceMaxx CE includes:
- VoIP PBX
- IM & presence
- Advanced call routing
- In-depth reporting
VoiceMaxx CE, which includes the Cisco Hosted Collaboration Solution (HCS) platform, provides a combination of features and benefits that improve enterprise collaboration and efficiency. Hosted in West’s datacenters, VoiceMaxx CE delivers a highly flexible solution that supports various communication methods, integrates with other solutions, and can be customized for users based on their unique roles and needs.
As a hosted solution, VoiceMaxx CE reduces the costs of deployment, upgrades and maintenance typically associated an on-premises PBX, while affording users enhanced accessibility, mobility and productivity. It also offers enhanced security and support, with business continuity and disaster recovery features and a 24/7/365 team of Cisco certified support specialists on hand to augment your team.
Along with sophisticated inbound and outbound call handling, VoiceMaxx CE can include Cisco Jabber for instant messaging, presence and softphone capabilities. Be accessible no matter where you are with mobility features such as single number reach, and easily reach the information or colleagues you need from any device thanks to integrated voicemail, email and directory access.
VoiceMaxx CE can also combine with Cisco Spark, known as Spark Hybrid, to enable persistent team collaboration and seamless interoperability with Jabber.
While VoiceMaxx CE is an excellent fit for any midsize and enterprise company looking to move to hosted communications and cloud collaboration, it's also an ideal replacement for Cisco Call Manager. West can help you make the most of your Cisco hardware and infrastructure investment while providing a clear path to migrate from on-premises services to the cloud. Additionally, VoiceMaxx CE integrates with and complements other Cisco-based services such as WebEx, CMR, and Spark (via Spark Hybrid capabilities).