Connecting Communications for a Truly Unified Experience
The days of voice-centric unified communications are over. To be competitive, today’s enterprises need a truly unified communications approach that blends the workstream applications you use most into a single user experience.
West’s enterprise voice services aren't just about VoIP phones and standard telephony features. Unified Communications as a Service (UCaaS) includes enterprise-class VoIP but also comprises instant messaging and presence, mobility, audio, video and web conferencing, unified messaging, as well as integration with cloud contact center solutions, team collaboration, and a variety of storage, CRM and other applications. Yeah, the days of voice-only are gone -- and business can be all the better for it.
Better for Users. Better for IT. Better for Business.
Enterprise UCaaS enables workers to better communicate and collaborate with colleagues, vendor partners and customers. You can enhance accessibility, promote mobility, and increase productivity across all locations and around the world, while costs, downtime, and day-to-day management are minimized.
- Be reachable anytime, anywhere with single number access to all your devices and access to applications just as though you were in the office.
- Scale quickly to add new users and offices around the globe with a consistent feature set for all.
- Stay up-to-date with the latest software updates without additional capital investments or significant IT involvement.
West offers a portfolio of feature-rich hosted IP PBX services, like VoiceMaxx CE, as well as collaborative applications such as Cisco Spark Hybrid, so you're sure to find a solution that matches your needs.
Cloud Migration at Your Speed
A pure cloud solution isn’t always a practical solution when enterprises begin the cloud transition. And with mergers, acquisitions, spin-offs, and new office locations springing up around the globe, the idea of a single, uniform infrastructure for unified communications out of the gate is hard to imagine for most enterprises.
Enjoy the benefits of unified communications via a thoughtful migration path while leveraging your existing infrastructure investments. If you’re just beginning to consider the cloud, SIP trunking allows you to leverage existing investments in on-premises telephony infrastructure while still reaping cloud benefits like cost savings, improved call routing, and enhanced disaster recovery. For some organizations, a hybrid mesh of cloud and on-premises solutions is necessary until all locations can be brought up-to-speed.
Unrivaled Support to Handle Even the Most Complex Scenarios
Whether considering UCaaS deployment methods, collaboration platforms, or application integration, West's trusted professional services team has the expertise to identify the appropriate technology, design the required architecture, implement solutions, and drive adoption across the enterprise. With a proven methodology for connecting people and processes with technology, West can help solve your most complex unified communications and collaboration problems with a guided, hands-on approach to ensure success.