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Gartner Critical Capabilities Report

West Receives Highest Scores Among UCaaS Providers in 2 of 4 Use Cases in Gartner Evaluation: Large-Enterprise, Full UC Portfolio and Large-Enterprise, Modest UC Requirement Use Cases

Gartner, the leading technology analyst firm, recently published a new report entitled “Critical Capabilities for Unified Communications as a Service, Global”. The report summarizes Gartner’s evaluation of UCaaS providers for customers in several different size and requirement groupings: Small and Midmarket, Large enterprises with a modest UC requirement, Large enterprises that require full UC capabilities, and firms with a multinational UC requirement. 

West scored highest among service providers in two categories – large enterprise with modest UC requirement and large enterprise with a full UC requirement.  West was also scored second among providers to firms with a multinational requirement. 

Critical Capabilities for Unified Communications as a Service, Global / G00272491

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