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Gartner Critical Capabilities Report

West Receives Highest Scores Among UCaaS Providers in 2 of 4 Use Cases in Gartner Evaluation: Large-Enterprise, Full UC Portfolio and Large-Enterprise, Modest UC Requirement Use Cases

Gartner, the leading technology analyst firm, recently published a new report entitled “Critical Capabilities for Unified Communications as a Service, Global”. The report summarizes Gartner’s evaluation of UCaaS providers for customers in several different size and requirement groupings: Small and Midmarket, Large enterprises with a modest UC requirement, Large enterprises that require full UC capabilities, and firms with a multinational UC requirement. 

West scored highest among service providers in two categories – large enterprise with modest UC requirement and large enterprise with a full UC requirement.  West was also scored second among providers to firms with a multinational requirement. 

Critical Capabilities for Unified Communications as a Service, Global / G00272491

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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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