Gartner, the leading technology analyst firm, recently published a new report entitled “Critical Capabilities for Unified Communications as a Service, Global”. The report summarizes Gartner’s evaluation of UCaaS providers for customers in several different size and requirement groupings: Small and Midmarket, Large enterprises with a modest UC requirement, Large enterprises that require full UC capabilities, and firms with a multinational UC requirement.
West scored highest among service providers in two categories – large enterprise with modest UC requirement and large enterprise with a full UC requirement. West was also scored second among providers to firms with a multinational requirement.
Critical Capabilities for Unified Communications as a Service, Global / G00272491