Whether you’re looking for crisis management and alerts, or complex audience research and customer insights, we can cater a solution to your needs. Our solutions fit your growing business or global enterprise, and are available in a variety of tiers to accommodate multiple users and data volume.
Media Monitoring, powered by Synthesio, tracks conversations that are timely, topical and actionable so that you can more effectively manage opportunities for customer service, crisis management, competitor benchmarking, and more.
Closely following relevant conversations and events with media monitoring can help you:
Monitor global conversations and track activity
Follow conversations where they are happening with real-time access to 6,000,000+ websites in more than 190 countries and 80 languages—including local social networks in China, Russia, the Middle East and South America. Content is sourced from blogs, mainstream news sites, social networks, message boards and user-generated content.
Your customizable dashboard is presented to you in a visually rich, interactive display that surfaces detailed social analytics including share of voice, mention volume, audience demographics, conversation sentiment and awareness.
Keep on top of company mentions and react quickly with real-time alerts
Alerts act as an early warning system to help you stay ahead of business-critical issues and conversations. Decide which events will trigger notifications to your team, and customize your alerts to best suit your needs. When there’s activity on your dashboard, like data spikes, growing conversations with many comments, or conversations based on specific or sensitive keywords, you can be alerted in real time and take action as appropriate.
Monitor key events and measure the impact of your communications with Daily News Briefs and Insight Reports, and gain actionable insights on company, industry, competitor and campaign performance.
Whether it’s a daily summary of news delivered to your inbox (Daily News Brief) or an analysis of your KPI performance (Insight Reports), our analysts can curate the content and crunch the numbers, giving your team strategic insights and more time to focus on your campaigns. We source content across online, print, broadcast and social media, providing comprehensive coverage of the conversations and news relevant to your business.
For corporate communications & PR professionals