Key Features and Benefits Include:
- CRM integrations and screen pops
- Voice, email, chat and video
- Extensive reporting and custom dashboards
- Geo-redundant datacenters and complete disaster recovery
Providing excellent service and support is key to obtaining and retaining customers. In fact, poor customer service is consistently cited by consumers as a reason for switching from one company to another. In today’s marketplace, where competing on products and pricing are increasingly difficult, customer service remains an often untapped area where businesses can set themselves apart.
Technology plays a large role in providing excellent customer. West Cloud Contact CE helps companies to deliver an outstanding customer experience while also extending all the benefits cloud has to offer, including decreased capex spending, massive scalability, and built in disaster recovery options.
Cloud Contact CE enables seamless interaction with customers no matter whether it’s voice, web, email, social or video. Omnichannel is here to stay and the ability to connect from anywhere, at any time, instills a sense of loyalty among customers while strengthening overall brand perception.
Workforce management, quality monitoring and assurance, extensive reporting and dashboards, and CRM integration are also vital in today’s contact center. Cloud Contact CE delivers these must-have features and more, taking customer care to the next level while helping to make sure agents are performing to the highest standard.
As technology and communication channels change, trust Cloud Contact CE to offer the features and flexibility needed to stay ahead of the marketplace. As a contact center as a service solution, software updates are quickly deployed and it easily scales to add new agents and locations around the globe.
Cloud Contact CE incorporates Cisco’s Hosted Collaboration Solution (HCS) for Contact Center. It pairs well with VoiceMaxx CE, West’s enterprise voice solution which includes Cisco HCS. These Cisco powered/West delivered cloud solutions combine feature-rich services and unsurpassed support from two of the most trusted names in unified communications. In fact, West has been named a leader year after year in Gartner’s UC as a Service Magic Quadrant, largely based on the delivery of VoiceMaxx CE.