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Cisco Webex Calling Overview

A complete, cloud-based Cisco collaboration service, formerly known as Spark Call, that allows you to message, meet, and call anyone.

Cisco Webex Calling, formerly known as Spark Call, enables voice and video communications via mobile and desktop clients, Cisco IP phones, and rooms using video-based systems. By connecting to PSTN telephone services*, you can enjoy one-touch directory dialing, single number reach, single voicemail service, video services, and the ability to seamlessly move between devices during a call. It also integrates with the message and meeting functionality of Webex Teams to deliver new and better ways to get work done quickly.

Cloud Calling in the Office and Remote

For many organizations, using the cloud to deliver unified communications services not only offers a simple and efficient delivery option, it also frees your resources so you can focus on your core business. Webex Calling capabilities are designed especially for organizations under 250 users. The system provides many of the benefits of traditional phone systems without the expense and complexity of on-premises, hardware-based systems.

With MaxxConnect for Webex Calling, you can use your Cisco IP phone to dial extensions or click to call from the company directory to reach anyone, at any location – whether in the office or working remotely.

The Cisco Webex Teams app is a single, integrated mobile client for voice, video, business messaging, and meetings that works on any device. It allows you to make and receive HD voice and video calls with just a single tap so you can collaborate while away from the office.

Because calling integrates deeply with the Cisco Webex Teams app, screen and content sharing are a natural and easy part of any voice or video conversation. When calling another Webex Teams user using a Cisco IP phone, you can instantly share your desktop with a single click – no need to set up a formal meeting.

Cisco Spark Calling Key Features

  • HD audio and video calls
  • Single number reach
  • Voicemail
  • Call hold with music and video
  • Call forward, transfer and three-way
  • Shared lines
  • Hunt groups
  • E9-1-1
  • Corporate directory access
  • Auto attendant

Next Steps

*As a Cisco Preferred Media Provider, West can provide the complete Cisco Webex Calling service, including MaxxConnect for PSTN connectivity, long distance and DID services. West can also assist with your entire Cisco collaboration strategy. Talk to one of our experts to learn more.

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