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VoiceMaxx Cloud Calling Overview

An enterprise-grade business phone service for small to mid-sized companies.

VoiceMaxx Cloud Calling blends robust capabilities with instant access to data, tools and people for anytime, anywhere collaboration.

OUTPERFORM THE COMPETITION WITH A CLOUD PHONE SERVICE DESIGNED FOR SMALL & MIDMARKET BUSINESSES

Forget keeping up with your competition. Get ahead of the pack. VoiceMaxx Cloud Calling, hosted by Cisco and powered by West’s MaxxConnect SIP trunking solution, is a complete phone system in the cloud with powerful collaboration features that offer a clear competitive advantage with measurable productivity gains. It allows you to concentrate on growing your business, instead of managing telecoms.

Give your company a leg up on the competition with a robust, enterprise-grade phone system that offers something for everyone:

  • Give customers faster, easier access to the people they need without being subjected to poor quality or dropped calls.
  • Take and make calls from anywhere and access the tools, people and data while on the go.
  • Free IT to focus on more strategic initiatives, rather than day to day management of telephony. 

We know budgets can be tight as businesses focus on growth and profitability. Since VoiceMaxx Cloud Calling is a cloud service, both IT and finance will appreciate having a predictable OpEx spend from a single vendor with minimal capital expenditures and no need to hire additional staff to support the service. 

ENTERPRISE FEATURES DESIGNED FOR THE MIDMARKET BUSINESS

VoiceMaxx Cloud Calling provides everything you need in a business phone system. Features like extension mobility, shared lines, hunt groups and transfer mean you’ll never miss an important call. For a professional experience, you can leverage a virtual receptionist and music on hold to greet inbound callers. Workers can set up their own personalized voicemail, take and make calls on the go, and access everything they need no matter where they work.

TAKE A LOAD OFF OF YOUR IT TEAM 

With VoiceMaxx Cloud Calling you get an upscale business phone system with collaborative benefits that promote productivity. Your IT team can focus on strategy, instead of telecoms, because the experts at West have your back during implementation and beyond, with 24/7 support and ongoing upgrades included. As your company grows, new users and locations can be easily added. 

COLLABORATION WITH WEBEX TEAMS AND WEBEX MEETINGS

VoiceMaxx Cloud Calling includes Webex Teams, providing a secure, continuous place for teams to meet, share files, and collaborate in real-time. With Webex Teams, you can start face to face meetings with screen sharing to accelerate decision making. To extend collaboration even further, you can easily add Webex Meetings. And for an enhanced customer experience, VoiceMaxx Cloud Calling integrates with the Cisco Customer Journey Platform for a powerful omnichannel contact center solution hosted in the cloud.  
 

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VoiceMaxx Cloud Calling Includes

  • Business phone line with caller ID
  • Long distance
  • Powerful features like extension mobility/hoteling, auto attendant, hunt groups
  • Voicemail and unified messaging
  • Access via desktop and mobile device
  • Softphone client
  • E911
  • Webex Teams

Webex Teams Includes

  • Instant messaging presence
  • Team collaboration / group messaging
  • Video
  • Screen sharing
  • File sharing
  •  Whiteboarding
  • Search messages, files and people
  • Access via desktop and mobile device
  • Easily add Webex Meetings

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