Disaster Recovery Services are an integrated suite of cloud-based call control and unified communications tools designed to allow an enterprise to define the policies and procedures by which voice traffic will be handled during any form of outage.
DRS works seamlessly with MaxxConnect to provide survivability from any type of interruption—from minor, temporary service disruptions such as carrier issues, circuit or power outages, LAN or WAN failures, to full-scale catastrophic events or natural disasters. DRS is also useful when network or system maintenance is required, preventing unnecessary downtime. With DRS, enterprises have flexible options for emergency routing of main numbers. Calls can be delivered to alternate office locations, third-party answering services, or directly to individual home or mobile phones. Calls can also be directed to automated attendant menus for caller-selectable options, emergency notification greetings indicating a temporary out-of-service condition, or to off-site voicemail for follow up when working conditions are restored. Calls to a user’s individual extension or direct inward dial (DID) number can be forwarded to a user’s mobile phone, home phone, or sent to voicemail. Users are notified of new messages via email to allow for rapid follow up response.
The DRS interface provides customers access to create and control their enterprise disaster recovery plan for inbound voice services and ensure that their calls are routed to alternate destinations should their Microsoft platform become unreachable. Using the DRS interface, customers can create action groups to establish alternate call route plans for inbound primary company numbers and individual lines. With a number of flexible options, action groups can be configured to deliver calls to auto attendants, remote backup sites, home phone numbers, mobile phone numbers or voicemail. DRS also features Active Directory synchronization, which associates individual users’ mobile phone numbers with emergency routes for their DIDs. This simplifies the disaster recovery planning process and reduces manual entry errors.
Maintain Business Function Even When Your Office Cannot Be Reached
West UC’s DRS solution provides your enterprise voice infrastructure with an added layer of redundancy and survivability, and gives you full control of your disaster recovery plan.
Centralized web interface for managing cloud-based disaster recovery for all inbound call traffic. Puts you in control of your survivability options so that they meet corporate disaster recovery standards.
Main company numbers and DIDs can be directed to remote locations, individual home or mobile phones, automated attendants or voicemail when the primary Cisco communications system becomes unavailable. Ensures that your business continues to function, even when faced with an otherwise out-of-service condition and allows you to maintain contact with your customers and business affiliates.
Active Directory Synchronization
Automated synchronization with Microsoft Active Directory for retrieval of alternate phone number records, such as home and mobile numbers Simplifies the setup process and eliminates manual data entry by populating individual alternate numbers in a drop-down menu and ensures that records are as up-to-date as the Active Directory database
Emergency Message Administration
Customizable greetings for notification of emergency conditions, instructions and other essential information when a live person is unreachable. Keeps callers informed of current conditions.
Auto Attendant Administration
Provides callers with a backup set of menu-based options to deliver their call to the appropriate party. Allows a company to maintain menu options so that callers can reach their intended party.
DRS voicemail allows callers to leave a message when primary voicemail systems become unavailable, with email notification and delivery. Provides callers with an alternate means of leaving a message and allows for continued business function.
The Benefits of Experience
Our experience with SIP trunking, MPLS networking and cloud-based application delivery enables us to provide an unmatched level of redundancy compared to SIP trunking solutions from other providers. With DRS, enterprises can rest assured that even in times of crisis, their customers are able to connect successfully, instead of receiving busy signals.
- West UC is a Microsoft Gold Certified partner
- DRS is optimized for use with Microsoft Lync and Skype for Business Servers
- DRS works in conjunction with MaxxConnect SIP trunking solution
- Perform network and system maintenance without voice service downtime
- Synchronization with Microsoft Active Directory for automated population of mobile and home phone numbers
- Implement a disaster recovery plan for voice services
- Provide emergency notifications or recorded instructions to callers
- Easy-to-use web-based interface for total control
- Manage auto attendant greetings and key-press options