West is a leading provider of Cisco-based unified communications and collaboration solutions. Through rigorous testing and validation processes, our team has demonstrated the ability to deliver superior services and support, earning several elite Cisco certifications and awards.
We Deliver Cisco Solutions the Way You Want
While our specialty is hosted cloud services, we can deliver services the way you want them: hosted, on-premises or hybrid. West provides a wide variety of Cisco collaboration solutions, including:
- Cisco HCS (as part of VoiceMaxx CE)
- Cisco BroadCloud / Webex Calling (VoiceMaxx Cloud Calling)
- Cisco HCS for Contact Center (as part of Cloud Contact CE)
- Cisco Cloud Connected Audio (CCA-SP)
- Cisco Webex Meetings
- Cisco Webex Calling
- Cisco Webex Teams and Cisco Webex Teams Hybrid
- Cisco Jabber
- Cisco Collaboration Meeting Rooms (CMR)
- Cisco Webex Boards
- Cisco Unified Workspace Licensing (CUWL)
West’s proven ability to deliver Cisco-based solutions has earned us a top spot in several areas:
- The world's leading Cisco Webex Meetings provider
- The world's leading Cisco CCA-SP provider
- The world's leading Cisco Webex Teams provider
- The leading Cisco HCS provider in North America
West has achieved multiple Cisco Powered Service designations:
- The first certified global Cisco Powered Cisco Webex Teams Service Provider
- Cisco Powered Managed Business Communications
- Cisco Powered UC as a Service Based on HCS
- Cisco Powered Contact Center as a Service Based on HCS
Cisco also named West the “2017 Cisco Service Provider of the Year” (Americas), as well as the 2018 Annuity Leader for the Americas and EMEAR based on West's commitment to cloud-based, subscription model services.
Leading the Way in Cisco Cloud Powered UCaaS
West has been named a Leader in the Gartner Magic Quadrant for UCaaS for six consecutive years, specifically citing VoiceMaxx CE, which includes Cisco HCS, as our lead UCaaS offer.
Excellent Service Begins with the Network
A typical corporate network is built piecemeal over a number of years and can greatly impact voice quality of service and the deployment of other applications that drive business growth. Our Maxxis MPLS network is a converged, all IP, fully managed solution that offers flexible service delivery utilizing multiple Tier 1 carriers to ensure wide geographic coverage, a complete choice of network interfaces to suit business needs, and a level of resiliency that is not found in single-carrier networks.
The Best Equipment Pricing Available
Because of our elite partnership status, we are able to provide deep discounts on Cisco equipment, including phones, routers, switches and more. We’re also able to pass on additional savings to you thanks to special pricing promotions available only to select partners.
Our state-of-the-art Network and Voice Operations Centers (NOC/VOC) deliver unrivaled customer support and are staffed 24/7/365 with Cisco-certified engineers who act as a direct extension of your IT staff. As part of the rigorous Cisco certification process, West has completed an extensive audit of its infrastructure, process and procedures and our technicians have demonstrated a proven ability to support Cisco technologies at all ITIL (IT Infrastructure Library) lifecycle phases.
Expert Professional Services
Our professional services team has a proven methodology to connect people, process and technology to help your enterprise realize the true benefits of unified communications. Service areas include:
- Cloud migrations
- Managed services
- Training and adoption
- Conferencing and collaboration
Why Work with West for Cisco Solutions?
- The world’s leading CCA-SP, Webex Meetings and Webex Teams provider
- The leading commercial HCS provider in the US
- The world’s first Cloud Powered Cisco Webex Teams Service Provider
- Multiple Cisco awards, certifications and designations
- InterCall audio integration
- The best prices on equipment
- A wide variety of services and solutions
- Unsurpassed support
- Deep Cisco expertise and relationships