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West Unwraps UCaaS Service Bundles for Retail and Restaurants

Tuesday, December 11, 2018 - 10:00
UCaaS for Retail and Restaurants

Today’s restaurant and retail businesses are faced with a new reality – and the reality is digital.

Digital transformation is a phrase on the tip of nearly every business leader’s tongue, and for restaurants and retailers, implementing digital transformation comes with its own unique set of challenges.

For many organizations the journey towards digital transformation begins with moving critical communications to the Cloud. In multi-branch retail and restaurant environements, determining the requirements for onsite hardware and per-user needs is among the most complicated aspects of implementing cloud communications. With this in mind, West has created packaged unified communications service bundles, designed specifically to meet the needs of retailers and restaurants.

West’s Retail and Restaurant UCaaS Bundles help simplify the process for businesses as they plan their cloud communications needs with hands-on support from planning to deployment and beyond. 

The comprehensive features empower each branch location with simple and efficient communications while tackling some of the key challenges that face retailers and restaurants including:

  • Keeping pace with evolving technology
  • Aligning customer expectations and the customer experience
  • Quelling growing pains and managing staff needs

West's Restaurant and Retail UCaaS Bundles provide a complete service package that includes:

  • Business phone services
  • E911 emergency services
  • Proactive notifications
  • IVR
  • Contact center
  • Webcasting
  • Network broadband/WAN
  • VPN

West also offers tools to help restaurants and retailers manage their social media and public relations needs. Services include press release newswire distribution, press and social media monitoring, tools for identifying influencers, media contacts, editorial calendars and more.

Along with the packaged services, clients receive management tools, full-service implementation and deployment guidance, and complete, 24/7/365 customer support, giving small IT teams additional manpower at their disposal and peace of mind knowing the systems are monitored from a state of the art network operations center (NOC). Additionally, the advantage of having a single provider for multiple communications services results in simplified vendor management and savings.

West’s retail and restaurant UCaaS bundle has the services, deployment assistance and technical support you need to empower your business communications. Contact West today to begin your digital transformation!


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