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Frost Recognizes West UC Strategy & Leadership

Thursday, May 5, 2016 - 09:30
Frost & Sullivan UC Award

Frost & Sullivan awarded West Corporation for it's leadership and strategy innovation in the Unified Communications industry.

West is the proud recipient of Frost & Sullivan’s 2015 North American Competitive Strategy Innovation and Leadership Award. This Best Practice Award recognizes West’s proven ability to help clients fully leverage the promise of Unified Communications & Collaboration, with its ability to transform critical business processes.  As adoption of Cloud-based unified communications services accelerates among mid to large organizations, it is increasingly important that providers have the ability to meet their specific, unique requirements.

Frost & Sullivan Strategy Innovation Quadrant

Frost & Sullivan recognizes West for its development and execution of an effective strategy for meeting the needs of medium and large organizations.

View Frost & Sullivan's press release here.

Frost graded West’s overall performance based on a wide variety of criteria such as price/performance value, competitive differentiation, and customer purchase experience. West scored an overall rating of 9.8, with Strategy Innovation scoring a perfect 10 and Customer Impact at 9.6. Across both dimensions West was the highest performer among rated providers.

Frost & Sullivan emphasized West’s differentiation based upon:

  1. An effective strategy
  2. Strong execution
  3. A differentiated market approach
  4. Price/performance competitiveness
  5. Excellent customer purchase & ownership experiences

Click here to read Frost & Sullivan’s full write-up about this accolade.


West Interactive Services was also recognized with the 2015 North American Contact Center Product Leadership Award. Learn more about that here.

A globally renowned market analyst firm with nearly 50 years of experience partnering with Global 1000 companies, Frost & Sullivan provides research-backed strategies to promote powerful growth.

We thank you and Frost & Sullivan for this recognition.

Learn more about West’s hosted enterprise voice solutions here.


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