Frost Recognizes West UC Strategy & Leadership
Frost & Sullivan awarded West Corporation for it's leadership and strategy innovation in the Unified Communications industry.
West is the proud recipient of Frost & Sullivan’s 2015 North American Competitive Strategy Innovation and Leadership Award. This Best Practice Award recognizes West’s proven ability to help clients fully leverage the promise of Unified Communications & Collaboration, with its ability to transform critical business processes. As adoption of Cloud-based unified communications services accelerates among mid to large organizations, it is increasingly important that providers have the ability to meet their specific, unique requirements.
Frost & Sullivan recognizes West for its development and execution of an effective strategy for meeting the needs of medium and large organizations.
Frost graded West’s overall performance based on a wide variety of criteria such as price/performance value, competitive differentiation, and customer purchase experience. West scored an overall rating of 9.8, with Strategy Innovation scoring a perfect 10 and Customer Impact at 9.6. Across both dimensions West was the highest performer among rated providers.
Frost & Sullivan emphasized West’s differentiation based upon:
- An effective strategy
- Strong execution
- A differentiated market approach
- Price/performance competitiveness
- Excellent customer purchase & ownership experiences
West Interactive Services was also recognized with the 2015 North American Contact Center Product Leadership Award. Learn more about that here.
A globally renowned market analyst firm with nearly 50 years of experience partnering with Global 1000 companies, Frost & Sullivan provides research-backed strategies to promote powerful growth.
We thank you and Frost & Sullivan for this recognition.
Learn more about West’s hosted enterprise voice solutions here.