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Unified Communications

Software Bots

The Rise of Software Bots and Hosted Communications

Melissa Coen
Thu Apr 13, 2017
What are Software Bots?
A bot is software that automates tasks you might do on your own manually, such as adding an appointment to your calendar, making a dinner reservation, or for simulating... more
Amplify Business Disruption

How Pursuing Digital Transformation Amplifies Business Disruption

Dennis Collins
Tue Apr 11, 2017
The Importance of Private, Reliable, Secure Business Communications
In our previous installment of this blog series we explored "Why Digital Transformation is Competitive Advantage for Collaboration... more
Digital Transformation Competitive Advantage

Why Digital Transformation is Competitive Advantage for Collaboration

Dennis Collins
Wed Apr 5, 2017
The Importance of Private, Reliable, Secure Business Communications
In our previous installment of this blog series we answered “Why Secure, Private, Reliable Business Communications Are Essential.”... more
Business Communications Essentials

Why Secure, Private, Reliable Business Communications Are Essential

Dennis Collins
Thu Mar 30, 2017
The Importance of Private, Reliable, Secure Business Communications
Part 1: Why Secure, Private, Reliable Business Communications Are Essential for Competing in Today’s Digital Environment
In an... more
UCaaS 2017 Outlook

Unified Communications-as-a-Service 2017 Enterprise Outlook

Melissa Coen
Thu Mar 9, 2017
Unified Communications-as-a-Service, aka UCaaS, is currently described as cloud-based messaging, voice and video services that are consolidated into a single platform. Up until this point, the focus... more
West at Enterprise Connect

What to Expect from West at Enterprise Connect 2017

Kevin McMahon
Wed Mar 8, 2017
New technology is rapidly transforming enterprise communications and collaboration faster than most of our customers can keep up with. To help make sense of today’s evolving market, Enterprise... more
UC for Developers

What's on the Developer UC Wish Lists?

Kevin McMahon
Thu Feb 16, 2017
Unified communications solutions are designed to simplify collaboration and reduce barriers. But more often than not, they end up tangled in a web of poorly integrated business applications.
Many... more
West Cisco Gold Partner

West Re-ups Gold Partner, Other Cisco Certifications for 2017

Monica Ellis
Wed Feb 8, 2017
Good news at West as we have once again successfully completed Cisco’s rigorous auditing process to retain our certifications as a Gold Partner and as a Cloud and Managed Services Master Partner... more
Cloud Unified Communications Strategy

Adopt a Cloud-First Unified Communications Strategy in 2017

Kevin McMahon
Mon Jan 30, 2017
Organizations rely on a wide variety of communication and collaboration tools, but many businesses struggle to realize the full potential of these platforms.
Our recent survey of IT Managers... more
2017 UC Checklist

Unified Communications Checklist for Key Features in 2017

Melissa Coen
Thu Jan 5, 2017
According to Infonetics Research, the cloud-based Unified Communications (UC) market is expected to reach $12 billion by 2018. UC and Unified Communications-as-a-Service (UCaaS) are sought-after as... more
Unified Communications Providers Interoperability

Interoperability Between UC Providers Key for Your Business

Dennis Collins
Thu Dec 15, 2016
Most of us can agree that interoperability is the future of unified communications. Over the past year, we’ve made progress in the right direction. New Initiatives by Cisco and others have made it... more
Unified Communications for Healthcare

Unified Communications is Changing Healthcare Technology

Melissa Coen
Tue Dec 13, 2016
Research by the Ponemon Institute has found that when hospital staff members use outdated communication tools, money is wasted and time is lost. The use of obsolete devices like pagers, or... more
Customer Loyalty Survey

Infographic: The Science of Customer Loyalty

Kevin McMahon
Mon Dec 5, 2016
Securing a new customer is a reason to celebrate, but research estimates that it costs around five times more to acquire a new customer than to keep an existing one. Want to future proof your company... more
UCaaS for Millennial Workforce

How UCaaS Accommodates, Empowers the Millennial Workforce

Melissa Coen
Wed Nov 30, 2016
Millennials Will Soon Dominate the Workforce
A recent PwC report estimates that by the year 2020, over 50 percent of the workforce will be comprised of millennials. And by the year 2025, that number... more
Cisco Collaboration Cloud Partner of the Year

Cisco Names WestUC 2016 Collaboration Cloud Partner of the Year (Americas)

Monica Ellis
Tue Nov 15, 2016
Cisco’s annual partner conference was held November 1-3 in San Francisco this year, where we were pleased to be awarded with the title “2016 Collaboration Cloud Partner of the Year” for the Americas... more
Skype for Business S4B Ignite

S4B: A Promise Unfulfilled or Simply Delayed, Again?

Kevin McMahon
Mon Nov 14, 2016
Skype for Business (S4B) Announcement at Microsoft Ignite
There was big news at the recent Microsoft Ignite event, their annual partner conference which took place in Atlanta at the end of September... more
VMworld 2016

Top 7 IT and Cloud Trends from VMworld 2016

Melissa Coen
Wed Oct 19, 2016
VMworld US 2016 took place August 28 – September 1 at the Mandalay Bay Hotel and Convention Center in Las Vegas, NV. The US VMware convention boasted over 23,000 attendees from 83 countries, and more... more
Unified Communications End Users

How to Consider End Users in UC Purchasing Decisions

Kevin McMahon
Wed Oct 5, 2016
Though unified communications (UC) is a worthwhile investment for enterprises, poor implementation could lead to disappointing ROI. According to one benchmark study, just 43 percent of IT leaders... more
BYOD Unified Communications

4 Ways to Accommodate BYOD Growth with UC

Melissa Coen
Tue Oct 4, 2016
According to a recent market research study from ReportLinker, the Unified Communications as a Service (UCaaS) market size is estimated to grow from $17.35 billion in 2016 to $28.69 billion by 2021.... more
UC Healthcare Security

Making Unified Communications Secure for Hospitals and Healthcare Organizations

Kevin McMahon
Mon Oct 3, 2016
Today’s healthcare industry is in transition. Due to government requirements, doctors and hospitals are moving to electronic health records, and managing a load of regulations and concerns regarding... more
Mobility in the Healthcare Industry

Mobility and Data Sharing Key Factor in UC and Healthcare Demand

Kevin McMahon
Sun Oct 2, 2016
Today’s informed and mobile-enabled citizen first pulls out their phone and consults WebMD, HealthTap, DoctorOnDemand, or any of a plethora of similar healthcare apps that are readily available and... more
Gartner Symposium Barcelona

5 Things to do at the 2016 Gartner Symposium/ITxpo

Kevin McMahon
Wed Sep 28, 2016
Let’s face it – with the scores of new information, connections and business tools, attending conferences can be overwhelming. Deciding which keynotes to attend, manoeuvring from the tradeshow floor... more
Stop Shadow UC

4 Ways to Stop Shadow Unified Communications

Kevin McMahon
Tue Sep 13, 2016
Today’s mobile-driven employees want access to unified communications and collaboration technologies that make their jobs easier. What they don’t want to do is wait. If a company doesn’t offer... more
West UCaaS Leader Quadrant Gartner

West Maintains Leadership Position in Gartner UCaaS Magic Quadrant for 5th Year Running

Kevin McMahon
Wed Sep 7, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has just published its 2016 Magic Quadrant for Unified Communications as a Service, Worldwide. We are pleased to... more
Unified Communications Enterprise

UC is Driving Enterprise Success in 2016

Melissa Coen
Mon Jul 18, 2016
By now, the average company is using some variety of unified communications (UC) solution, as the technologies have become part of mainstream communications. UC tools enable integrated communications... more
Migrating to the Cloud

3 Reasons to Take Communications to the Cloud

Dennis Collins
Fri Jun 17, 2016
Cloud-Based Communication is Surging – Here’s Why You Should Follow the Trend
Within the year, analysts predict that the cloud will account for 28 percent of the unified communication (UC) market, up... more
Email in Unified Communication Era

Why Unified Communications Won’t Kill Email

Dennis Collins
Tue Jun 14, 2016
Unified Communications Won’t Eliminate Email – But it Might Give Your Inbox a Break
According to IDC research, over 10 million more workers will join the U.S. mobile workforce by 2020. As businesses... more
Sustainable Innovation

Future-Proof Yourself with Sustainable Innovation

Dennis Collins
Wed May 11, 2016
What is Sustainable Innovation?
On his very first day, a junior designer for Airbnb was asked to pitch a new idea for the popular lodging site. The employee responded by changing an icon in the... more
Frost & Sullivan UC Award

Frost Recognizes West UC Strategy & Leadership

Kevin McMahon
Thu May 5, 2016
Frost & Sullivan awarded West Corporation for it's leadership and strategy innovation in the Unified Communications industry.
West is the proud recipient of Frost & Sullivan’s 2015 North... more
Transition to Unified Communications

6 Steps of Transitioning to Unified Communications

Kevin McMahon
Wed Apr 20, 2016
West Unified Communications has been helping enterprises, with hundreds or thousands of employees, transition to Unified Communications for over a decade and our experience has shown that there are... more
Channel Partners Vegas

West is Poolside with Channel Partners

Kevin McMahon
Tue Mar 15, 2016
The annual Channel Partners Conference and Expo begins today (March 15, 2016) at the Venetian in Las Vegas. The West Partner Team will be there in force, holding in-depth meetings, sitting in on... more
Unified Communications Pros Cons

The Pros and Cons of Unified Communications

Melissa Coen
Tue Dec 8, 2015
Before jumping right into a comparison of the advantages and disadvantages of a Unified Communications (UC) implementation, let’s take a moment to define UC and the facets it includes.  Unified... more
Understanding Unified Communications

7 Key Terms: Understanding Unified Communications

Kevin McMahon
Fri Dec 4, 2015
When researching available options for an enterprise phone system, it helps to have a handle on the terms and options available.  Moreover, understanding what choices are offered as part of today’s... more
Unified Messaging

Integrated Messaging vs. Unified Messaging

Melissa Coen
Mon Nov 16, 2015
Which is a better choice for my enterprise, Integrated Messaging or Unified Messaging? These phrases are very similar and are often confused with one another or mistakenly used interchangeably. Let’s... more
Magnetic North now part of West

Magnetic North is Now a Part of West

Kevin McMahon
Mon Nov 2, 2015
On November 2, 2015, West Corporation announced the acquisition of Magnetic North, Ltd., a leading U.K.-based provider of proprietary cloud-based customer contact center and unified communications... more
CTO Unified Communications

CTOs & Unified Communications Systems Evolving

Melissa Coen
Mon Oct 26, 2015
The role of the Chief Technology Officer (CTO) in an organization can be a complex one.  The individual holding this position in a business must get used to wearing many hats.  And the hats are... more
UC Migration Best Practices

Migrating to Unified Communications Best Practices

Kevin McMahon
Wed Oct 14, 2015
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Sometimes the difference between a successful Unified Communications deployment and a truly transformative change to the organization lies in the use... more
Rethink Business Communications

Rethinking Business Hosted Communications Strategy

Kevin McMahon
Wed Oct 14, 2015
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When you are comparing enterprise business hosted communications systems, it's easy to get caught up in all the specifications, features, and... more
Hosted Voice vs. Unified Communications

Hosted Voice vs. Unified Communications

Kevin McMahon
Fri Sep 18, 2015
There are a lot of acronyms that get thrown around when discussing present-day communications infrastructures. So it's no wonder many CIOs, IT Managers, and other decision-makers are confused about... more
Unified Communications for Healthcare

Healthcare Heads to the Cloud - SlideShare

Kevin McMahon
Wed Sep 16, 2015
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Collaboration in healthcare is vital to improving patient outcomes while promoting agility and maintaining accuracy. Whether it's a hospital, clinic... more
Business Phone a Powerful UC Tool

Make Your Business Phone a Powerful UC Tool

Kevin McMahon
Fri Sep 4, 2015
Ring…ring…ring…oh great, it’s that annoying salesperson from Acme Inc. that won’t stop calling.  You’ve ignored their calls and voicemails at work, but they relentlessly continue to call.  You start... more
Why West for your Enterprise Communications

Why West for Your Enterprise Communications

Kevin McMahon
Fri Sep 4, 2015
Many companies, from the SMB market to larger enterprises, are evaluating cloud based communications and many of them are already using solutions that are hosted. In Information Week’s 2013 State of... more
Enterprise Global Unified Communications

10 Signs Enterprises Need Unified Communications

Kevin McMahon
Sun Aug 2, 2015
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Unified Communications are the enterprise’s lifeline in today’s business environment where speed, flexibility and clear communication can make or... more
CFO Unified Communications

Sway Your CFO to Cloud Unified Communications

Kevin McMahon
Tue Jul 28, 2015
Switching to Cloud-Based Unified Communications
Congratulations!  Your CIO has given their blessing to go forth with a new Unified Communications solution.  The only thing standing in the way of... more
UC Lean Operations

Unified Communications as Step to Lean Operations

Kevin McMahon
Tue Jun 30, 2015
Most would agree that a common business goal for organizations that want to thrive is to enact lean operations.  In other words, these businesses embrace a strategy of producing the best quality... more
UC Impact Healthcare

The Impact of Unified Communications in Healthcare

Kevin McMahon
Tue Jun 2, 2015
In the healthcare field, quick and effective communications are critical. The internet and advancements in technology have given physician’s offices, diagnostic centers, and hospitals the ability for... more
UC Enterprise Workflow

Improving Workflows for the Enterprise with UC

Kevin McMahon
Wed May 20, 2015
One of the biggest complaints I have heard from employees, throughout every company I’ve ever worked with, is how frustrating it is when the workflow process is interrupted, or slows down due to a... more
Business Learning Cloud

Survey: Big Business Still Learning About Cloud

Kevin McMahon
Fri May 8, 2015
Survey Finds Misperceptions about Security, Costs Slowing Adoption
While it seems “The Cloud” has been a long-term trend in IT, there remain many myths about how it works and what advantages it holds... more
Future of Unified Communications

The Future of Unified Communications

Kevin McMahon
Wed May 6, 2015
Unified Communications (UC) is defined as the integration of real-time enterprise communication services like instant messaging/chat, presence, voice/VoIP, mobility features, audio, video, and web... more
Virtualization of UC

Rapid Rise of the Unified Communications Market

Kevin McMahon
Mon Mar 9, 2015
Business is booming for providers of Unified Communications services.  Numerous forecasting reports predict strong and steady growth.  According a recent report published by Transparency Market... more
Unified Communications Mistakes

Avoid These Costly Unified Communications Mistakes

Kevin McMahon
Fri Mar 6, 2015
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When it comes to Unified Communications (UC), costly mistakes are avoidable if an organization is thoroughly prepared prior to embarking on the... more
C-Level Cloud 2015

C-Level Execs are Turning to the Cloud in 2015

Kevin McMahon
Tue Feb 17, 2015
At the end of last year, Forbes published an article based on results from the KPMG study called 2014 Cloud Survey Report: Elevating Business in the Cloud.  The study is based on 500 interviews with... more
Making Sound Decisions in UC Environment

Making Sound Decisions in UC Environment - Part 3

Kevin McMahon
Tue Jan 20, 2015
This is the last in a series of 3 posts that discuss key trends related to UCaaS which CFOs should be aware of as they play an increasingly central role in guiding a firm’s technology strategy. Today... more
Making Sound Decisions in UC Environment

Making Sound Decisions in UC Environment - Part 2

Kevin McMahon
Mon Jan 12, 2015
This is the second in a series of 3 posts that discuss key trends CFOs should be aware of as they assume an increasingly important role in determining the firm’s IT strategy. Today we take a quick... more
UC Decision Making

Making Sound Decisions in UC Environment - Part 1

Kevin McMahon
Fri Jan 9, 2015
A recent joint study by Gartner and the Financial Executives Research Foundation (FERF), the research affiliate of Financial Executives International (FEI), indicates that chief financial officers’... more
Cloud Makes Collaboration Work

How The Cloud Makes Collaboration Work

Kevin McMahon
Wed Dec 10, 2014
When Frost & Sullivan recently surveyed more than 1,000 IT decision makers in the U.S. and Europe, one of their biggest concerns about unified communications and collaboration tools focused on... more
UC Federation

How to Enable Collaboration Through UC Federation

Kevin McMahon
Fri Nov 7, 2014
Collaboration in the workplace is more than just sending a few emails to your colleague or quickly chatting an instant message. It’s about sharing documents and being able to discuss them at the same... more
DIY in Communications Tech

How the DIY Movement has Effected UC Technology

Kevin McMahon
Thu Oct 30, 2014
Years ago, Bob Villa started the ‘do it yourself’ craze with home improvements. As technology has progressed, we’ve become accustomed to being able to do all kinds of things on our own, regardless of... more
UC Strategic Partnership

How to Find the Right UC Partner - SlideShare

Kevin McMahon
Tue Oct 14, 2014
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The successful deployment of a unified communications solution requires a true partnership. An effective partnership leverages the expertise and... more
Move to Cloud-Based UC

4 Signs You Should Move to Cloud-Based UC

Kevin McMahon
Fri Oct 3, 2014
While many business technologies seem to be racing headlong into the cloud these days, one area that has been slower to change is tele-communications.
Whether you’re talking about direct calls... more