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Why Enterprises Should Implement Cisco Hosted VoIP

Thursday, August 14, 2014 - 16:00
Cisco Hosted VoIP

Adoption rates of corporate hosted VoIP and managed VoIP systems are on the rise, as more enterprises are attempting to reduce the costs and complexities of deploying VoIP for their businesses.  Along with the goals of lowering costs and simplifying the implementation process of hosted VoIP systems, organizations are tasked with trying to understand the many facets and capabilities of today’s hosted VoIP systems – and how they add value to the enterprise. As a part of this process, they are evaluating the opportunities these communications systems provide for better productivity and enhanced communication services, all leading towards the goal of revenue growth.

One hosted VoIP system that offers these opportunities and associated solutions – therefore a leading choice for many enterprises – is the Cisco Hosted Collaboration Solution (HCS).  Cisco HCS offers top-of-the-line collaboration products that integrate with market-leading service provider offerings, tailoring hosted Cisco-based VoIP solutions to each company.  This type of partnership allows for differentiated collaboration solutions for each user, based on their role in the organization.  Each piece of the solution can be turned on or off as needed, scaled to the business’s need, and managed by a centralized interface.

Cisco HCS is made up of components that work together to provide customers with a feature-rich hosted VoIP solution.  It combines Unified Communication Collaboration Applications that can be managed across a cloud-ready virtualization platform, on top of a scalable, robust network.  With this setup, service providers can deliver dedicated software for each customer across their own separate virtual application, so they have all the benefits of a large data center, without having to share resources.

Some additional benefits to using a virtual system like Cisco HCS include the following:


The Session Initiation Protocol (SIP)-based infrastructure is merged with the service provider’s network architecture to enable rich collaboration services across the WAN, delivering managed and secure services end-to-end.  Session border control is part of the routing architecture as well, and offers a centralized call-control piece that allows for both on-network routing between customers and off-network integration with the Public Switched Telephone Network (PSTN), other SIP networks, and 3rd-party Software-as-a-Service (SaaS) clouds.


Cisco’s Hosted Unified Communications Services can support up to thousands of employees, depending on the options offered by the service provider. The platform can also easily accommodate moves/adds/changes, allowing the enterprise to meet ever changing demands.

Feature-rich Applications

Through Cisco HCS, service providers can offer a diverse array of feature-rich Unified Communications applications to their customers, including customized versions of:

  • Cisco Unified Communications Manager (call control for voice and video)
  • Cisco Unity® Connection (voicemail)
  • Cisco Jabber™ (instant messaging/presence and softphones)
  • Cisco Unified Mobility for Nokia, iPhone, and Google Android clients
  • Cisco Unified Enterprise Attendant Console
  • Cisco Contact Center Enterprise (customer collaboration)
  • Cisco WebEx® (web conferencing)
  • Cisco TelePresence® (point-to-point and multi-point videoconferencing)

Centralized Management

Providing self-administered subscriber services that can integrate with existing operational and business support system components.  These tools give enterprises the ability to customize and automate installations, upgrades, backups/restores, and manage licenses, in addition to managing infrastructure provisioning.

A prime example of a Cisco HCS solution partnership, with an industry-leading service provider, is VoiceMaxx CE (Cisco Edition), by West Unified Communications.  VoiceMaxx CE integrates a complete suite of Cisco–centric services with applications like conferencing, messaging, and presence, with everyday business tools like Microsoft Office and WebEx.  This toolset provides unlimited calling capacity – both inbound and outbound – across a converged network solution.  The VoiceMaxx CE solution provides Quality of Service (QoS) by efficiently utilizing bandwidth while scaling to accommodate bursts in calling activity.

Advantages of implementing the Cisco-based VoiceMaxx CE system include (but are not limited to):

  • Mobile Access – This feature provides a powerful set of personal call management tools that include hoteling office space capabilities, individual conferencing, and integration with mobile clients.
  • Reduced Costs – West UC provides this solution on an industry-leading Unified Communications infrastructure, and handles all maintenance, deployments, and upgrades – saving their customers time and money.
  • Incomparable Service and Support – West UC will work with its VoiceMaxx CE customers to solve their urgent problems in a timely and efficient manner, while educating corporations on using available technology to transform their businesses.

VoiceMaxx CE includes Cisco HCS but extends the value beyond the HCS license by incorporating solutions and services exclusively available from West. In summary, benefits of VoiceMaxx CE include sophisticated call-routing and management, 24×7 expert support from Cisco-certified engineers in a state-of-the-art Network Operations Center (NOC), and application integration with complementary solutions from Google, Microsoft and Salesforce.com.  

Additional Cisco Solutions from West UC Communications:

  • Cisco WebEx and Jabber – offering Cisco conferencing and collaboration solutions that seamlessly integrate with InterCall audio conferencing
  • Cisco Unified Workspace Licensing (CUWL) – addressing collaboration needs for companies requiring on-premises solutions
  • Professional Services – easily accessible expert-solution design teams that can craft an individualized plan for your company’s cloud migrations and deployments, and follow-up with custom training programs that guarantee results
  • Cisco Equipment – available Cisco infrastructure options like advanced endpoints, routers, switches, and more

By now, it should be obvious how Cisco hosted VoIP can benefit your organization.  Partnered with industry leading service providers, it offers comprehensive cloud communications services that enhance productivity by unifying presence, instant messaging, video, voice, voice messaging, desktop sharing, and conferencing capabilities into a single client.  

Just imagine all the ways this communications solution can improve your employees’ performance, and enhance the interactions with your customers and vendors. Or…stop imagining and turn this dream into a reality with enhanced communication services through Cisco hosted VoIP.

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