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Three Things to Know about West’s VoiceMaxx Cloud Calling

Monday, April 15, 2019 - 09:30
VoiceMaxx Cloud Calling

West recently announced the launch of a brand new hosted voice solution! VoiceMaxx Cloud Calling is a Cisco BroadCloud hosted solution with enterprise-grade calling features, designed for small to midsized organizations. With robust capabilities, VoiceMaxx Cloud Calling provides instant access to data, tools and people, enabling anytime, anywhere collaboration.

We’re excited to expand our UCaaS portfolio with this new offering. Here are three things to know about VoiceMaxx Cloud Calling:

1. Proprietary PSTN Connectivity Built-in

West is among a small handful of elite Cisco partners to offer the BroadCloud calling service. VoiceMaxx Cloud Calling is powered by our own MaxxConnect SIP Trunking, making us the first partner to market with an offering that includes a proprietary PSTN voice connection.

West has a long history of working with partners like Cisco to deliver early-to-market solutions that reduce complexity and enhance agility for customers. By including a proprietary, built-in PSTN connection in our VoiceMaxx Cloud Calling solution, we are able to simplify the ordering and deployment process for customers. And because VoiceMaxx Cloud Calling is a cloud service, both IT and finance will appreciate having a predictable OpEx spend from a single vendor and no need to hire additional staff to support the service.  

2. Enterprise Calling, Powerful Collaboration and Contact Center Integration

VoiceMaxx Cloud Calling provides everything organizations need in a business phone system, including features like extension mobility, shared lines, hunt groups and transfer. The solution also includes collaboration via Webex Teams, providing a secure place for teams to meet, share files and collaborate from any device, in real-time. Webex Meetings and omnichannel contact center solution, Cisco Customer Journey Platform (CJP), can also be seamlessly integrated with VoiceMaxx Cloud Calling, giving customers access to a complete, hosted UCaaS and CCaaS solution from a single vendor. For customers this means streamlined billing, simplified troubleshooting and consistent quality of service across the entire UC environment.

3. Designed to Meet the Needs of Midmarket Organizations

Improving productivity, reducing costs, supporting multiple locations and staying ahead of the competition are among the top business objectives for midmarket organizations. Cloud-based UC services like VoiceMaxx Cloud Calling help the midmarket reach their goals by allowing them to invest in the tools they need today with the ability to quickly scale and adjust capabilities to meet changing needs. VoiceMaxx Cloud Calling eliminates the need to make costly capital expenditures, hire additional IT staff or develop in-house expertise to support the services. This allows organizations to focus on growing their business instead of managing telecoms.  

VoiceMaxx Cloud Calling joins West’s UCaaS portfolio, which also includes enterprise-aligned VoiceMaxx CE as well as Cloud Contact CE. Whatever your challenges, goals or company size might be, West has a solution to meet your needs.

Ready to give your company a leg up on the competition? Let’s talk about whether VoiceMaxx Cloud Calling is a fit for your business. Contact us today!