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5 Reasons to Choose West for your Conferencing & Collaboration Needs

Tuesday, June 12, 2018 - 11:15
West for Conferencing & Collaboration

West is known as a communication services industry leader. In part, this reputation has been built on our depth and breadth of high-quality, easy-to-use product offerings. With proprietary web-based solutions and partner solutions that work for a large variety of audio, video and web conferencing needs. Here are just a few of the numerous reasons that help West standout as the industry leader for conferencing and collaboration solutions:

  • #1 in Worldwide Audio Market Share: Our conferencing services are delivered across the industry’s largest and most comprehensive conferencing cloud. With over 21 billion minutes of conferencing supported last year, Wainhouse Research lists West as the #1 audio provider worldwide.

  • Strong Client List: 89 of Fortune 100 companies rely on West for their business needs.

  • Global Presence: Our services cover the globe, with presence and infrastructure throughout the Americas, EMEA and APAC.

  • More Global Number Sets: 140+ countries with toll-free local access numbers.  

1. Flexibility and Seamless Integration

West’s InterCall Reservationless-Plus audio conferencing serves as the audio backbone for numerous proprietary and partner product integrations. Our audio solution seamlessly integrates with our own web and mobile conferencing solutions as well as partner solutions including Cisco Webex Meetings, Microsoft Skype for Business, Adobe Connect, BlueJeans and Google Hangouts. Users can join and manage meetings from one interface, which in turn gives more flexibility and features. This also means that customers can create completely customized packages, with tailored features for different user types throughout the organization, all from a single provider.

West is the perfect partner to guide you through your organization's digital transformation. Our solutions provide interoperability with many top vendor products in the market today. For example, InterCall Call Manager syncs easily with all major client calendars including Outlook, iCal for Mac, Google Calendar & IBM Notes. And Cisco Webex Teams Hybrid combines enterprise UCaaS voice services with a persistent environment for messaging, chat, & content sharing, using the meeting interface of your choice.

2. State-of-the-Art UCaaS Enterprise Infrastructure

We also provide the backbone for running advanced conferencing and collaboration products. West’s Maxxis network is a converged all-IP network optimized for real-time communications, centralized apps and cloud-hosted services across the enterprise. It is monitored 24/7 by a team of Cisco-certified engineers for hassle-free, worry-free communications. Maxxis is a complete WAN solution, with ongoing upgrades and prioritized traffic through an expertly-engineered and completely integrated voice, data, video, and internet network architecture. West also has geo-redundant data centers with complete disaster recovery plans in place.

3. Collaboration for Tomorrow, Today, Using Advanced Features from West

West's service portfolio contains conferencing and collaboration products that possess many advanced features. Here are just a few of the many features that help West to standout from our competitors:

  • InterCall Conferencing solutions call you – you don’t even have to dial in!

  • West’s solutions work on any device or browser

  • You can use “Breakout Rooms” in Call Manager to divide meeting participants into groups for more detailed conversations

  • West products contain comprehensive online account management tools

  • West offers dedicated portals, channels & virtual rooms for each organization

  • No plug-ins are required for participants to join meetings

  • West’s solutions feature enhancements like Dolby Voice and Cisco Hosted Collaboration Solutions (HCS)

  • Meeting hosts have the flexibility to change their meetings on-the-fly while still accessing content sharing and video features on-demand

  • Mobility: Schedule, start/join and control meetings on-the-go from a smartphone or tablet using MobileMeet

  • No additional audio devices are required for VoIP/Softphones, with one-click dialing using Call Me/Dial-in

4. Globally Available, Reliable and Secure On-net Calling for Enhanced Performance

In addition to sought-after features, West’s solutions offer a reliable, high-quality experience from anywhere in the world, with the stability and consistency companies are looking for, including:

  • 99.9% uptime

  • 24/7 operator support

  • Call hosting from virtually anywhere

  • Improved security using the meeting lock feature and waiting room support; plus advanced security features like participant screening and control through InterCall Call Manager

5. Straight-forward Billing and Customizable Pricing

For small businesses, we offer flexible plans at affordable rates with simple service offerings that can be configured to meet each organization’s unique requirements.

As you can see, with a deep portfolio of product offerings and our proven experience, West is a leader in the conferencing and collaboration market segments. We have the reputation, lower TCO and value-add advantage that companies are seeking. Additionally, our products and solutions combine advanced infrastructure & technology plus integration & interoperability capabilities for conferencing and collaboration tools that meet any organization’s needs.


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