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4 UC Deployment Tips for Cisco & Microsoft Interoperability

Wednesday, August 31, 2016 - 14:15
UC Deployment Tips

Earlier this month, Mike Nessler, West’s Unified Communications Services EVP of Global Product and Marketing, sat down with Telecom Reseller to discuss Cisco’s recent offering that promises interoperability between Cisco collaboration solutions and Microsoft’s popular Skype for Business.

As a longstanding Cisco and Microsoft partner, Mike walks us through how WestUC is helping guide Cisco users through Skype challenges and opportunities. We’ve summarized some of Mike’s key takeaways for navigating new UC deployments, below.

Four things to consider before any UC&C migration:

1. Find a Trusted Adviser

Collaboration ecosystems are confusing and the market is constantly evolving. Getting every unified communication solution to talk is extremely difficult, even with the evolution of applications like Cisco Meeting Server. When you have contracts, agreements, and established relationships in the conferencing and collaboration space, you need a trusted advisor who is looking at the marketplace, end-to-end, to tie all the different pieces together to maximize your investment.

2. Don’t Shy Away from Managed Service Providers

Along those same lines, organizations have a set of needs that big providers can’t always fill. MSPs help take the pieces of solutions that are in place from different organizations and tie them together in a strategic way to generate the right quality levels and use cases.

3. Don’t Assume All of your Traffic Will be On-Network

Employees don’t always work within their networks. By 2020, nearly three-quarters of the workforce will be remote. Even today, most employees work wherever, whenever, meaning they’re not always working from the office. Yet, organizations are still trying to use on-network UC solutions, which impair end user adoption. Organizations must keep this in mind before deploying new tools and solutions.

4. Understand the Gaps You Need to Close

There is still a roadmap and a path of development that has to be followed for these solutions to be fully operational, work well between Cisco and Microsoft, and solve the collaboration needs of the enterprise. Manage expectations by identifying and understanding where the holes are and how they will need to be filled.

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