In 2016, pwc published a report titled “Work-life 3.0: Understanding how we’ll work next”. It served as a blueprint for companies to assess their own work-life culture and to begin to make changes... more
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Modern lifestyles require modern contact centres that offer modern conveniences, which puts continued pressure on customer service teams to deliver a... more
In 2016, pwc published a report titled “Work-life 3.0: Understanding how we’ll work next”. It served as a blueprint for companies to assess their own work-life culture and to begin to make changes... more
A lot of questions often arise when considering moving business services to the Cloud. The term “cloud” seems to be a term that is undefined or unknown to many. What is the Cloud anyway? Simply put,... more
Enterprise town halls have changed in so many ways that they are becoming somewhat unrecognizable… and that’s a good thing. From who to invite to what to present to how attendees felt about the... more
A recent Frost & Sullivan survey of nearly 2,000 global IT and Telecommunications decision-makers reveals that an astounding 80 to 90 percent of respondents in all industry verticals already use... more
