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West UC Blog

Enterprise VoIP Security
Melissa Coen
Wed Feb 22, 2017
In recent years we have seen the convergence of the IP data and TDM circuit-switched voice network on the rise, bringing about many advantages to enterprises. Companies with WAN resources are... more

Conferencing & Collaboration

Collaborative Teams Speak for Each Other

Why Collaborative Teammates Sometimes Speak for Each Other

Dennis Collins
Tue Feb 21, 2017
“The way to get good ideas is to get lots of ideas and throw away the bad ones.”- Linus Pauling, Chemist, 2-time Nobel Prize winner
His brilliance aside, Pauling’s quote leaves some unanswered... more

Digital Media Services

Employee Training for Introverts

How to Make Employee Training Work for Introverts

Luis Ramirez
Tue Feb 7, 2017
Haven’t yet implemented training and development programs in your organization? If you’re looking to retain employees in the new year, you may want to start. According to our research, two out of... more

Network Services

Enterprise VoIP Security

Enterprise VoIP Security - Threats and Best Practices

Melissa Coen
Wed Feb 22, 2017
In recent years we have seen the convergence of the IP data and TDM circuit-switched voice network on the rise, bringing about many advantages to enterprises. Companies with WAN resources are... more

Managed Voice Services

Call Recording Quality and Training

The Importance of Call Recording for Quality and Training

Kevin McMahon
Mon Feb 20, 2017
Whenever you call your bank, mobile phone company or utilities provider, just to name a few, you’re often met with a recorded message saying the call will be monitored or recorded for quality and... more

Unified Communications

UC for Developers

What's on the Developer UC Wish Lists?

Kevin McMahon
Thu Feb 16, 2017
Unified communications solutions are designed to simplify collaboration and reduce barriers. But more often than not, they end up tangled in a web of poorly integrated business applications.
Many... more