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Improve Contact Center Quality Scores
Kevin McMahon
Tue Jul 17, 2018
The level of call quality may be the single most important determining factor in a contact center’s level of success. When customer inquiries, issues and questions arise, these calls may be one of... more

Cloud Contact Center

Improve Contact Center Quality Scores

6 Tips to Improve Contact Center Quality Scores & Customer Service

Kevin McMahon
Tue Jul 17, 2018
The level of call quality may be the single most important determining factor in a contact center’s level of success. When customer inquiries, issues and questions arise, these calls may be one of... more

Conferencing & Collaboration

West for Conferencing & Collaboration

5 Reasons to Choose West for your Conferencing & Collaboration Needs

Kevin McMahon
Tue Jun 12, 2018
West is known as a communication services industry leader. In part, this reputation has been built on our depth and breadth of high-quality, easy-to-use product offerings. With proprietary web-based... more

Hosted Voice & Networks

Hosted Voice Benefits

6 Benefits of Deploying Hosted Enterprise Voice

Kevin McMahon
Thu Jun 28, 2018
According to a report from Infonetics Research, the global hosted VoIP and Unified Communications (UC) market will reach a whopping $12 billion in 2018, across almost 63 million service instances.... more

Webinars & Enterprise Streaming

Webinar analytics

Analytics and Reporting: Your Secret to a Well-Engaged Audience

Kevin McMahon
Mon Jul 9, 2018
If you broadcast to your employees and nobody pays attention, did you get your message across?
You’ve purchased a webcast platform. You’ve started to deliver webinars on a regular basis. You even... more

Unified Communications

UCaaS & Collaboration

How UCaaS and Collaboration Fuels Business Growth

Kevin McMahon
Wed Jul 11, 2018
Businesses are continually looking for ways to grow and ultimately increase profits. Here’s the trick: discovering and making the tweaks to internal processes that can make a real impact on the... more