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West UC Blog

EQ vs IQ Leadership
Dennis Collins
Thu Sep 29, 2016
In a recent column for SmartBrief, author and leadership guru Matt Paese explored a continuing debate in today’s increasingly technologized business world: Which is best, IQ or EQ? In other words,... more

Conferencing & Collaboration

EQ vs IQ Leadership

EQ vs IQ: Which is Best for Collaborative Leadership?

Dennis Collins
Thu Sep 29, 2016
In a recent column for SmartBrief, author and leadership guru Matt Paese explored a continuing debate in today’s increasingly technologized business world: Which is best, IQ or EQ? In other words,... more

Digital Media Services

Video Conferencing Thought Leaders

How to Deploy Video Conferencing Far and Wide

Luis Ramirez
Tue Sep 20, 2016
The History and Evolution of Video Conferencing
In the early days of video conferencing the medium required clunky in-room systems. Despite this, video conferencing was an exclusive club in the... more

Network Services

Managed Network Services Benefits

6 Benefits of Enterprise Managed Network Services

Melissa Coen
Wed Jul 20, 2016
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more

Managed Voice Services

Call Routing Strategy

Make Call Routing Work for You and Your Customers

Kevin McMahon
Tue Sep 27, 2016
A good call routing strategy benefits everyone. It increases first contact resolution, helps in delivering great customer service, and improves agent productivity. Call routing is a fundamental... more

Unified Communications

Gartner Symposium ITxpo Lead 360

5 Things to Do at the 2016 Gartner Symposium/ITxpo

Kevin McMahon
Wed Sep 28, 2016
Let’s face it – with the scores of new information, connections and business tools, attending conferences can be overwhelming. Deciding which keynotes to attend, maneuvering from the tradeshow floor... more