In Microsoft’s “State of Global Customer Service” report, 78 percent of consumers aged 18 to 34 said they expect a customer service agent to know their contact product information as well as service... more
In Microsoft’s “State of Global Customer Service” report, 78 percent of consumers aged 18 to 34 said they expect a customer service agent to know their contact product information as well as service... more
West is known as a communication services industry leader. In part, this reputation has been built on our depth and breadth of high-quality, easy-to-use product offerings. With proprietary web-based... more
A lot of questions often arise when considering moving business services to the Cloud. The term “cloud” seems to be a term that is undefined or unknown to many. What is the Cloud anyway? Simply put,... more
Employee engagement needs your attention now. According to a recent study “DNA of Engagement: How Organizations Can Foster Employee Ownership of Engagement,” conducted by The Conference Board, only... more
According to Frost & Sullivan’s North American Hosted IP Telephony and UCaaS Market, Forecast to 2023, premises-based communications solutions are reaching the end of their useful life. As a... more
