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West UC Blog

Collaboration Efficient Effective
Dennis Collins
Thu Sep 22, 2016
In a recent column for Harvard Business Review (HBR), organizational psychologist and leadership guru Roger Schwarz shares “8 Ground Rules for Great Meetings.” Among them: “Use specific examples and... more

Conferencing & Collaboration

Collaboration Efficient Effective

How to Make Collaboration Efficient and Effective

Dennis Collins
Thu Sep 22, 2016
In a recent column for Harvard Business Review (HBR), organizational psychologist and leadership guru Roger Schwarz shares “8 Ground Rules for Great Meetings.” Among them: “Use specific examples and... more

Digital Media Services

Video Conferencing Thought Leaders

How to Deploy Video Conferencing Far and Wide

Luis Ramirez
Tue Sep 20, 2016
The History and Evolution of Video Conferencing
In the early days of video conferencing the medium required clunky in-room systems. Despite this, video conferencing was an exclusive club in the... more

Network Services

Managed Network Services Benefits

6 Benefits of Enterprise Managed Network Services

Melissa Coen
Wed Jul 20, 2016
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more

Managed Voice Services

Contact Center Performance Management

5 Tips to Improve Contact Center Performance Management

Kevin McMahon
Fri Sep 16, 2016
Managing call center performance is not an easy task; however, it plays an essential role in contact center success. Team leaders and managers must build performance management into the company... more

Unified Communications

Stop Shadow UC

4 Ways to Stop Shadow Unified Communications

Kevin McMahon
Tue Sep 13, 2016
Today’s mobile-driven employees want access to unified communications and collaboration technologies that make their jobs easier. What they don’t want to do is wait. If a company doesn’t offer... more