Which product are you using?

West UC Blog

What is MPLS
Melissa Coen
Thu Dec 8, 2016
What Does MPLS Stand For?
Multiprotocol Label Switching (MPLS) is a term commonly heard when discussing telecommunications protocols. MPLS is a protocol or procedure used to shape network traffic... more

Conferencing & Collaboration

Mobile Workers Attention Span

5 Reasons Your Remote and Mobile Workers are Tuning Out

Dennis Collins
Mon Nov 28, 2016
Most of us in business have heard the old saw:
"Tell them what you are going to tell them; tell them; tell them what you have told them."
Executive communication coach Brett Rutledge calls this maxim... more

Digital Media Services

Webinar Video Endpoints

November Webinar: Connecting your Video Endpoints to Microsoft Office 365

Luis Ramirez
Wed Nov 2, 2016
Video conferencing continues to gain popularity; and with the increasing mobility of today’s workforce, business users are joining video meetings from different locations, using different devices and... more

Network Services

What is MPLS

What is MPLS?

Melissa Coen
Thu Dec 8, 2016
What Does MPLS Stand For?
Multiprotocol Label Switching (MPLS) is a term commonly heard when discussing telecommunications protocols. MPLS is a protocol or procedure used to shape network traffic... more

Managed Voice Services

Gartner CCaaS Magic Quadrant

West Named Niche Player in Gartner CCaaS Magic Quadrant

Kevin McMahon
Tue Dec 6, 2016
Gartner Inc., the world’s leading information technology research and advisory firm, has just published its 2016 Magic Quadrant for Contact Center as a Service, North America. We are pleased to share... more

Unified Communications

Customer Loyalty Survey

Infographic: The Science of Customer Loyalty

Kevin McMahon
Mon Dec 5, 2016
Securing a new customer is a reason to celebrate, but research estimates that it costs around five times more to acquire a new customer than to keep an existing one. Want to future proof your company... more