Every investor relations officer (IRO) is faced with the important task of creating an intriguing corporate story that establishes effective communications between their company and its audiences.... more
It’s pretty much impossible to avoid the hype around digital channels, chatbots and Artificial Intelligence (AI) if you are even remotely connected to the contact centre or CX industry today. ... more
The uptick in mobile and remote work over the past several years has changed the footprint of today’s workplace. With fewer employees working 9 – 5 in the traditional office setting, the need for... more
In early 2018, Cisco announced the completion of its acquisition of BroadSoft, changing the dynamics of the UCaaS market and adjacent cloud-based contact center market. Following the acquisition,... more
For the second year in a row, HIMSS TV is back to bring the world’s largest health, information and technology conference to the laptop, TV and mobile phone screens of over 110,00 unique viewers... more
Making the decision to move your unified communications environment to the Cloud comes with considerable benefits. In this edition of Whiteboard Fridays, we’ve outlined three core areas to consider... more
