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West UC Blog

Blended Dialing
Kevin McMahon
Tue Mar 21, 2017
Call blending allows contact center agents to handle both incoming and outgoing calls so agents remain productive when inbound call volume is low. Some businesses have concerns that blended dialing... more

Conferencing & Collaboration

Comparing Meeting Types

Comparing Meeting Loyalists, Meeting Fatigued, and Meeting Critics

Dennis Collins
Mon Mar 20, 2017
Whether you love meetings or hate them, our report on the state of meeting fatigue finds workplace meetings remain the most effective way to disseminate information, despite their impact on... more

Digital Media Services

Employee Training for Introverts

How to Make Employee Training Work for Introverts

Luis Ramirez
Tue Feb 7, 2017
Haven’t yet implemented training and development programs in your organization? If you’re looking to retain employees in the new year, you may want to start. According to our research, two out of... more

Network Services

Enterprise WAN Challenges

Top Enterprise WAN Challenges

Melissa Coen
Thu Mar 16, 2017
The Wide Area Network (WAN) is a critical part of any successful enterprise operation. When the WAN runs smoothly, businesses can communicate effectively and data is free-flowing. However, when there... more

Managed Voice Services

Blended Dialing

Blended Dialing for More Contact Center Success

Kevin McMahon
Tue Mar 21, 2017
Call blending allows contact center agents to handle both incoming and outgoing calls so agents remain productive when inbound call volume is low. Some businesses have concerns that blended dialing... more

Unified Communications

UCaaS 2017 Outlook

Unified Communications-as-a-Service 2017 Enterprise Outlook

Melissa Coen
Thu Mar 9, 2017
Unified Communications-as-a-Service, aka UCaaS, is currently described as cloud-based messaging, voice and video services that are consolidated into a single platform. Up until this point, the focus... more