In a recent column for SmartBrief, author and leadership guru Matt Paese explored a continuing debate in today’s increasingly technologized business world: Which is best, IQ or EQ? In other words,... more
In a recent column for SmartBrief, author and leadership guru Matt Paese explored a continuing debate in today’s increasingly technologized business world: Which is best, IQ or EQ? In other words,... more
The History and Evolution of Video Conferencing
In the early days of video conferencing the medium required clunky in-room systems. Despite this, video conferencing was an exclusive club in the... more
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more
A good call routing strategy benefits everyone. It increases first contact resolution, helps in delivering great customer service, and improves agent productivity. Call routing is a fundamental... more
Let’s face it – with the scores of new information, connections and business tools, attending conferences can be overwhelming. Deciding which keynotes to attend, maneuvering from the tradeshow floor... more
