Which product are you using?

West UC Blog

UC for Developers
Kevin McMahon
Thu Feb 16, 2017
Unified communications solutions are designed to simplify collaboration and reduce barriers. But more often than not, they end up tangled in a web of poorly integrated business applications.
Many... more

Conferencing & Collaboration

Transformative Teams without Borders

Why Transformative Teams Collaborate Outside their Borders

Dennis Collins
Wed Feb 15, 2017
“There is no reason anyone would want a computer in their home.”
- Ken Olson, President, Chairman, Founder of Digital Equipment Corp.
After reading the quote above, most of us would smile, if not... more

Digital Media Services

Employee Training for Introverts

How to Make Employee Training Work for Introverts

Luis Ramirez
Tue Feb 7, 2017
Haven’t yet implemented training and development programs in your organization? If you’re looking to retain employees in the new year, you may want to start. According to our research, two out of... more

Network Services

MPLS Network

How to Get the Most from an MPLS Network

Melissa Coen
Thu Jan 19, 2017
Multiprotocol Label Switching (MPLS) can be used in a variety of ways to speed the flow of network traffic and improve the process in myriad ways. For instance, it can assist with network... more

Managed Voice Services

IVR Design

How to Design a Successful IVR System (and Stop Annoying Customers)

Kevin McMahon
Mon Feb 13, 2017
If you’ve ever called a contact center, chances are you’ve experienced an Integrated Voice Response (IVR) system, which is an automated telephony system that gathers your details and lets you choose... more

Unified Communications

UC for Developers

What's on the Developer UC Wish Lists?

Kevin McMahon
Thu Feb 16, 2017
Unified communications solutions are designed to simplify collaboration and reduce barriers. But more often than not, they end up tangled in a web of poorly integrated business applications.
Many... more