Once a high-end tool only available to the c-suite, video conferencing has broken down the boardroom door. The technology should be deployed widely to increase collaboration and drive the employee... more
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more
Trends in the Contact Center
There's always talk in the industry about the future of contact centers. With the emergence of multichannel or even omni-channel customer care, many call centers have... more
By now, the average company is using some variety of unified communications (UC) solution, as the technologies have become part of mainstream communications. UC tools enable integrated communications... more