In a recent column for Harvard Business Review (HBR), organizational psychologist and leadership guru Roger Schwarz shares “8 Ground Rules for Great Meetings.” Among them: “Use specific examples and... more
In a recent column for Harvard Business Review (HBR), organizational psychologist and leadership guru Roger Schwarz shares “8 Ground Rules for Great Meetings.” Among them: “Use specific examples and... more
The History and Evolution of Video Conferencing
In the early days of video conferencing the medium required clunky in-room systems. Despite this, video conferencing was an exclusive club in the... more
The benefits of hosted and managed network services have made the service necessary to remain competitive at the enterprise level. Here are the top six benefits.
When VoIP became more widely adopted... more
Managing call center performance is not an easy task; however, it plays an essential role in contact center success. Team leaders and managers must build performance management into the company... more
Today’s mobile-driven employees want access to unified communications and collaboration technologies that make their jobs easier. What they don’t want to do is wait. If a company doesn’t offer... more
