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West Positioned as a Niche Player in Gartner CCaaS Magic Quadrant, North America

West Provides Feature-rich, Flexible and Scalable Contact Center Solutions

CHICAGO, December 5, 2016 – West Corporation, a leading provider of communication services, is proud to announce today that Gartner, Inc. has positioned the Company in the Niche Players Quadrant of its annual “Magic Quadrant for Contact Center as a Service (CCaaS), North America”1.  This is West’s first year being placed in the MQ for contact center.  West believes this recognition from Gartner is a result of the Company’s enhanced contact center offering and its commitment to delivering exceptional customer experiences across diverse channels, devices and geographies.

West brings expertise in providing midmarket and large enterprise clients with feature-rich, flexible and scalable contact center solutions. In addition, West’s Unified Communications Services supports a wide variety of enterprise communications offerings with support for conferencing and collaboration, digital media, managed voice and network services. The Company has broad experience in developing, implementing and managing Unified Communications as a Service (UCaaS) solutions, delivering seamless connectivity and long-term support to its clients.

“We are honored to be recognized by Gartner among the CCaaS providers positioned in the Niche Players Quadrant,” said Scott Etzler, West’s Unified Communications Services segment president. “We believe that our commitment to expanding and enhancing our contact center offerings while maintaining our commitment to delivering world-class customer service has been key to achieving placement in Gartner’s CCaaS Magic Quadrant. As the contact center continues to evolve, we remain dedicated to developing new strategies and enhanced technology to deliver effective CCaaS solutions and user experiences.”  

According to Gartner:

“Niche Players are suppliers that may be quite large, but have decided to focus on a particular market opportunity, a set of solutions or vertical markets. Their products and services may still be undergoing product development, or they may be relying heavily on partners to complete the overall service proposition. Niche Players also are likely to be either newer market entrants or those that have yet to build scale in their customer base.”

Download the full Gartner Report here.                      

About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About West Unified Communications

West Corporation is a global provider of communication and network infrastructure services. West helps its clients more effectively communicate, collaborate and connect with their audiences through a diverse portfolio of solutions that include unified communications services, safety services, interactive services such as automated notifications, telecom services and specialty agent services. For 30 years, West has provided reliable, high-quality, voice and data services. West has sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America. For more information, please call 1-800-841-9000 or visit www.west.com. For more information about West’s Unified Communications solutions, please call 877-489-7647 or visit www.westuc.com.