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About Us

For more than 20 years, West has been leading the way in hosted and cloud-based solutions. We focus on four complementary components of the UC spectrum: Conferencing & Collaboration, Managed Voice, Network Services and Webinars & Enterprise Streaming.

Who is West Unified Communications Services?

At West, we’re dedicated to a single proposition—making communication easy. Whether it’s coworkers across the office or partner firms around the globe, enabling that connectivity is the hallmark of our work. Our mantra? We Connect. We Deliver.

Every person on the West Unified Communications Services team is focused on providing solutions and services that make better connections and deliver real results—not just for our customers, but for our customers’ customers. When it comes down to it, if you can’t talk and share information internally or with people outside your company, your business isn’t going anywhere.

West is dedicated to shedding the jargon around unified communications and providing specific, concrete uses to those who benefit most. What’s that mean for you? We handle the complex stuff so you don’t have to. That’s why West dedicates so much time, energy and investment in the unified communications space.

Unified communications has a lot of pieces and West covers them all.

Conferencing & Collaboration

West is the world’s largest conferencing services provider and delivers world-class audio, unmatched support and the expert insight you need to make your business communications hum. With the freedom to connect anyone from anywhere at any time, you can take collaboration to a whole new and more meaningful level.

Cloud Contact Center

Today’s savvy consumers and a competitive marketplace require an increased emphasis on improving customer interactions. West's suite of cloud contact center solutions help to deliver outstanding customer service with robust capabilities, spanning the requirements of every size and type of contact center.

Enterprise Voice 

Voice and unified communications are the foundation of business communications. West has pioneered hosted and cloud-based solutions with 20 years of experience in the industry. Our unparalleled expertise combined with flexible deployment options (including fully hosted, managed service and hybrid approaches) allow organizations to safely and competently move to the cloud on their own terms.

Network Services

Most companies have a network infrastructure that‘s pieced together in varying degrees over time. It may be holding steady, but it might be holding you back as well. West's Maxxis network solutions, including MPLS and SD-WAN services, deliver real-time applications and provide connectivity for centralized, cloud-based applications. The solutions provide intelligent application-based routing, sophisticated management and control, and unprecedented network performance.

Webinars & Enterprise Streaming

Webinars & Enterprise Streaming support an enterprise’s need to leverage its virtual content in real time and on-demand—from hosting recurring internal webinars and large-scale multimedia webcasts to on-demand virtual trade shows and learning environments. Our interactive virtual environments, flexible webcast offerings and rich video experiences, together with our best-in-class support services, make your messages more impactful and give them a longer life.

Unified communications can be transformative, enabling people to connect whenever, wherever and from any device. How these tools are deployed can be equally transformative, especially when managed, cloud-based solutions free your IT team to address the most pressing challenges facing your organization.

So how do you need to improve connections? Regardless of the endpoints, we help you get there, because we know that making better connections is not the end – it’s truly the beginning.

Global Headquarters

1 South Wacker Drive, Suite 1100
Chicago, IL 60606
United States
Tel: 1.773.399.1600
Fax: 1.773.399.1588