West’s Unified Communications Services
We Connect. We Deliver.
Unified communications is about bridging the gaps between people; your teams, your clients, your suppliers and your partners. It’s about ending confusion, obsolescence and complexity for everyone.
At West, we have one simple goal—make communication easy. Whether connecting coworkers across the office or partner firms across the globe, connectivity is the hallmark of our work.
Today’s consumers embrace online banking for its convenience and control. But when the time comes to interact with a bank’s service team, customers expect the immediacy of digital transactions with a personalized touch. That’s why our unified communications solutions for financial services firms empower employees to prioritize and respond to customer messages with ease, efficiency and efficacy. By connecting equipment and integrating applications from premier partners such as Cisco, we enable employees to focus on customer needs instead of juggling emails and voicemails. Employees save time and boost productivity, while the bank builds loyalty and trims operating costs.
A patient’s life should never hinge on timing or budget, but it once did. Now, partnering with BlueJeans Network, we enable specialists to do the most good without being limited by location or technology. By connecting devices and applications like Cisco, Microsoft, Polycom, Skype and even web browsers, there’s no delay in critical care due to distance or disparate technology tools. And because our network is secure, patient confidentiality is maintained, even when care providers are outside of the physical operating room.
Manufacturers today must move at unprecedented speed to compete. From sourcing through distribution and sales, they must manage operating costs without sacrificing quality or service. And to meet these challenges, the flow of information within an organization is critical. That’s why our Webcasting solutions for manufacturing companies empower users to communicate internally with crystal-clear audio, high-definition video and rich graphics. By our industry-leading InterCall conferencing services with platforms from premier partners such as BlueJeans, Cisco and Microsoft, we enable manufacturers to collaborate with ease, efficiency and efficacy across the country and around the world.
Today’s pharmaceuticals firms navigate a complex terrain of global competition and rigorous regulation. Clear, crisp communication is vital for any organization to succeed. That’s why our unified communications solutions empower a pharma enterprise to connect and collaborate with ease, efficiency and efficacy anytime on any device from anywhere in the world. With platforms and applications from premier partners, such as Microsoft Lync and Cisco Jabber, we enable pharma colleagues to share rich, engaging interactions by unifying voice, instant messaging and audio/video/web conferencing and providing training from implementation through adoption.
Technology companies operate at the cutting edge of innovation. Especially IT services firms, whose workers are the frontline of business productivity, installing the latest systems and helping business people get the most from them. That’s why our unified communications solutions empower tech teams to connect and collaborate with ease, efficiency and efficacy with each other and with customers anytime on any device from anywhere in the world. By unifying voice, instant messaging and audio/video/web conferencing and providing training from implementation through adoption, we enable tech to boost productivity today on a communications foundation ready for tomorrow.
In a connected world, businesses of all kinds can serve and compete at any scale – around town or around the globe. So, when professional services firms, such as consulting companies, move business infrastructure into the cloud, they want a communications provider with knowledge and expertise to match their own. That’s why our IP telephony solutions empower professional services teams to connect and collaborate with ease, efficiency and efficacy with each other and with customers anytime on any device from anywhere in the world. With our VoiceMaxx enterprise PBX, we deliver robust features and flexible administration, lowering costs and boosting productivity.