When the IT Department is getting flooded with trouble tickets, you might want to look toward the Cloud for answers. All the tickets your IT team is getting is a sign that there are issues that are currently insurmountable in the existing infrastructure of your business.
Look at the IT Department. What are the complaints coming out of that department? The most common complaints are, "We can't scale. The speed's not there. I need faster servers." All of these are signs that the Cloud is a need for your business.
When those things come up, look to the Cloud. There are so many solutions out there today for businesses that are having these issues, and they're really not that technical and complicated. It's really more about solving problems than it is about technology.&
In a time when you have "The Internet of Things" and you have so much happening so fast and with terms like big data, it's time to look at the Cloud. Things are not scaleable in the current infrastructures with Telecom. With Telecom and IT converging today, the VAR community, the customers, all of us, need to help them deliver Cloud scaleable solutions.