West Unified Communications Services
Resources & Insights

Five Tips for a High-Performing and Collaborative Remote Workforce

Without the right tools in place, collaborating with remote and mobile workers can be a challenge. Here are five tips to help virtual teams improve productivity and collaboration.

How do Consumers want to Engage with Contact Centres?

New West research reveals consumer preferences when interacting with contact centres.

See You at ICMI Contact Center Expo & Conference 2018

West is sponsoring ICMI's Contact Center Expo and Conference 2018. Stop by booth 429 for a demo!

4 Mistakes that are Killing Productivity in your Meetings

Maximize productivity in your next meeting by avoiding these common meeting mistakes.

How UCaaS can Benefit Manufacturing and Utilities Verticals

The applications and benefits of integrating UCaaS solutions with manufacturing and utility verticals are virtually limitless. Here we explore a few of the use cases.

6 Top Trends for Enterprise Town Halls

Enterprise town hall meetings have gotten a major technology makeover. Here are some of the latest trends influencing these meetings.

West Wins 2018 Cisco Annuity Partner of the Year at Collaboration Summit

Cisco announces the consolidation of Cisco Spark with Webex and also names West Annuity Leader of the Year for Americas and EMEAR at Collaboration Summit 2018.

Extending Skype for Business into the Contact Center

The best of both worlds: seamless enterprise communications and fully-functional customer experience management.

Customer Engagement - The Road to 2020

Using an independent research company, West surveyed over 2000 consumers to explore their experiences and desires for excellent customer engagement.