Which product are you using?
Hide

  Transform business communications into a unified, collaborative experience.

Transform business communications into a unified, collaborative experience.

Connecting Communications for a Truly Unified Experience

The days of voice-centric unified communications are over. To be competitive, today’s enterprises need a truly unified communications approach that blends the workstream applications you use most into a single user experience.

West’s enterprise voice services aren't just about VoIP phones and standard telephony features. Unified Communications as a Service (UCaaS) includes enterprise-class VoIP but also comprises instant messaging and presence, mobility, audio, video and web conferencing, unified messaging, as well as integration with cloud contact center solutions, team collaboration, and a variety of storage, CRM and other applications. Yeah, the days of voice-only are gone -- and business can be all the better for it.

Better for Users. Better for IT. Better for Business.

Enterprise UCaaS enables workers to better communicate and collaborate with colleagues, vendor partners and customers. You can enhance accessibility, promote mobility, and increase productivity across all locations and around the world, while costs, downtime, and day-to-day management are minimized. 

  • Be reachable anytime, anywhere with single number access to all your devices and access to applications just as though you were in the office. 
  • Scale quickly to add new users and offices around the globe with a consistent feature set for all. 
  • Stay up-to-date with the latest software updates without additional capital investments or significant IT involvement. 

West offers a portfolio of feature-rich hosted IP PBX services, like VoiceMaxx CE, as well as collaborative applications such as Cisco Spark Hybrid, so you're sure to find a solution that matches your needs.

Cloud Migration at Your Speed

A pure cloud solution isn’t always a practical solution when enterprises begin the cloud transition. And with mergers, acquisitions, spin-offs, and new office locations springing up around the globe, the idea of a single, uniform infrastructure for unified communications out of the gate is hard to imagine for most enterprises.

Enjoy the benefits of unified communications via a thoughtful migration path while leveraging your existing infrastructure investments. If you’re just beginning to consider the cloud, SIP trunking allows you to leverage existing investments in on-premises telephony infrastructure while still reaping cloud benefits like cost savings, improved call routing, and enhanced disaster recovery. For some organizations, a hybrid mesh of cloud and on-premises solutions is necessary until all locations can be brought up-to-speed. 

Unrivaled Support to Handle Even the Most Complex Scenarios

Whether considering UCaaS deployment methods, collaboration platforms, or application integration, West's trusted professional services team has the expertise to identify the appropriate technology, design the required architecture, implement solutions, and drive adoption across the enterprise. With a proven methodology for connecting people and processes with technology, West can help solve your most complex unified communications and collaboration problems with a guided, hands-on approach to ensure success.

Call Us
855.544.0455
Our experts are able to collaborate more than they have in the past – whether it’s using IM, video conferencing, or voice calls. With VoiceMaxx CE and Jabber, they’re able to connect to their colleagues and clients anywhere in the world.

Chip Goodman, VP of Information Technology, Berkeley Research Group

Experience

Our focus is large-scale enterprises operating in geographically dispersed locations. We have seen nearly every challenge possible. Because our involvement extends to the smallest of details, our understanding of your system and the business needs that underlie its design is second to none.

Expertise

From our network operations center to solution design, account management, and procurement, our team is comprised of people who are brilliantly ingenious. Rather than chasing the latest new thing, we are committed to advancing our knowledge, the industry and our customer's goals.

Service

Experience and expertise without a commitment to service has no value. The competitive landscape is littered with firms having expertise but no empathy or connection to their customers. We value our customer relationships. We listen, question and understand before all else.

Explore Voice & Unified Communications

Narrow Your Choices
  • Cisco Spark Hybrid

    VoiceMaxx CE combines with Spark to provide voice and video calling with enhanced features such as call control, directory services, and scheduling capabilities.
  • Cisco Spark Hybrid

    VoiceMaxx CE combines with Spark to provide voice and video calling with enhanced features such as call control, directory services, and scheduling capabilities.
  • Consulting and System Integration

    Realize the benefits of Unified Communications by integrating cloud technologies with legacy systems.
5yrs
Gartner Magic Quadrant Leader in UCaaS for 5 consecutive years
28B
Supported 28 billion minutes of conferencing last year
89
of Fortune 100 companies rely on West