A Microsoft Gold partner for several specializations, West provides a diverse portfolio of end-to-end Skype for Business solutions, including consulting, hosting, voice/network services, conferencing, training and support. We also deliver full native integration with Skype for Business and Teams with Cloud Contact Pro, a robust multichannel contact center platform, as well as third-party audio conferencing integration for both Skype for Business Online and Lync Server, Microsoft-certified SIP trunking, hosted applications and carrier services.
We offer Office 365 suites along with integrated InterCall audio conferencing, tier 1 and 2 admin and end user support, and expert professional services including free or customized training programs and migration services.
Office 365 Enterprise Plan 1 includes business-class email with a 50GB mailbox, file sharing, Active Directory integration, online conferencing, enterprise social, and Office Online.
Office 365 Enterprise Plan 3 (E3) includes everything in Plan 1, plus Advanced mail, document and email access control, file storage and sharing, voicemail integration (unified messaging), advanced compliance tools, self-service business intelligence, and apps for Office and SharePoint. Each user can install Office on up to five mobile devices and up to five computers.
CLOUD CONTACT PRO
West West’s Cloud Contact Pro offers full native integration with Skype for Business Online and Teams for a complete, multichannel contact center solution that complements a Microsoft-based unified communications and collaboration strategy. It delivers an improved customer experience and enhanced agent productivity with features such as dynamic agent scripting, flexible call routing, IVR, and in-depth management, monitoring and analytics. You can also leverage cloud-based call recording with quality monitoring, surveys and much more.
Exclusively available to Office 365 Skype for Business Online customers with InterCall audio conferencing, WestSync delivers significantly improved Skype for Business Online end-user management. Automating the standard manual process of managing and optimizing Skype for Business Online dial-In conferencing, WestSync delivers exceptional value and cost savings. It also increases security and fraud-risk by allowing companies to reduce the number of global administrators and automates the de-provisioning of users when employees leave a company.
VIDEO MEETING GATEWAY (VMG)
Another cloud service only available from West, VMG enables your (and your partner’s) traditional H.323 or SIP video conferencing endpoints to join Skype for Business meetings. Driving adoption could not be easier, as West VMG delivers instinctive meeting creation by integrating with Outlook Skype Meeting wizard for a one-button scheduling experience. VMG’s affordable cloud-gateway service model means no capex outlay and a quick implantation cycle so your legacy video conferencing systems can become relevant again.
ECC LYNC EDITION
Available only from West, ECC Lync Edition delivers a one-of-a-kind solution for enhancing Lync or Skype for Business Servers with integrated InterCall audio conferencing capabilities. Improve global coverage, provide superior audio quality and take advantage of advanced meeting controls like scheduling, recording and in-call support. ECC Lync Edition includes provisioning features that simplify administration tasks and eliminate fraud risks, including support for dynamic passcodes. The solution pairs well with Maxxis, our application-aware network optimized for the delivery of real-time communications, centralized applications and cloud-based services across the enterprise.
MaxxConnect provides Microsoft-certified SIP trunking for Skype for Business Server, enabling enterprise voice capabilities with flexible options and built-in continuity tools that deliver maximum uptime.
MICROSOFT PROFESSIONAL SERVICES
- Training and Adoption
When it comes to experience in cloud and hosted business communications solutions, West is unrivaled. From our state-of-the-art Network Operations Center (NOC), our customer support team manages our multi-regional datacenters, delivering exceptional 24/7/365 service with a proven ability to support Microsoft technologies at all lifecycle and deployment phases through rigorous testing and audit processes.
- Microsoft-certified Skype for Business professional consultants
- Microsoft-certified audio conferencing
- Microsoft-certified SIP trunking
- Microsoft-certified E911 Services
- Placed in the Leader’s Quadrant of Gartner’s Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide for six consecutive years
- Placed in the Niche Quadrant of Gartner’s Magic Quadrant for Contact Center as a Service (CCaaS), North America
- Office 365 Syndication and CSP Reseller Partner