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Cisco WebEx Support Center Overview

Improve customer satisfaction and reduce support costs. Deliver hands-on support without costly onsite visits.

Minimize travel by offering customer support and service to both internal employees and customers remotely. Speed resolution and cut costs by delivering personalized service with streaming VoIP and high-quality video. Easily monitor, queue, and route support requests with a fully integrated WebACD system. Improve customer satisfaction by providing high quality support and resolving issues on the first call.

Optimize support with recording and reporting.

Provide better customer service and improve compliance using network-based recording to document sessions, expedite incident resolution, and train new support staff. Access recordings easily from your WebEx site. Analyze and improve support processes using the detailed reporting function.

Count on Cisco for secure, scalable WebEx service that works across firewalls.

WebEx services are delivered on-demand over the global Cisco Collaboration Cloud. No software or hardware installations are required, making these services easy to implement and scale as your needs change. Security of your support sessions is assured using encryption technologies such as SSL and AES. Beyond its own stringent internal procedures, the Cisco Office of Security engages multiple independent third-parties to conduct rigorous audits against internal policies, procedures and applications every year. These audits validate mission critical security requirements for both commercial and government deployments.

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