West is a leading provider of Cisco-based unified communications and collaboration solutions. Through rigorous testing and validation processes, our team has demonstrated the ability to deliver superior services and support, earning several elite Cisco certifications and awards.
We Deliver Cisco Solutions the Way You Want
While our specialty is hosted cloud services, we can deliver services the way you want them: hosted, on-premises or hybrid. West provides a wide variety of Cisco collaboration solutions, including:
- Cisco HCS (as part of VoiceMaxx CE)
- Cisco HCS for Contact Centre (as part of Cloud Contact CE)
- Cisco Cloud Connected Audio (CCA-SP)
- Cisco WebEx
- Cisco Jabber
- Cisco Collaboration Meeting Rooms (CMR)
- Cisco Spark and Cisco Spark Hybrid
- Cisco Unified Workspace Licensing (CUWL)
West’s proven ability to deliver Cisco-based solutions has earned us a top spot in several areas:
- The world's leading Cisco WebEx provider
- The world's leading Cisco CCA-SP provider
- The leading Cisco HCS provider in the US
- The first to market with Cisco CMR and Spark
West was also awarded with the title “2016 Collaboration Cloud Partner of the Year” for the Americas region by Cisco.
Leading the Way in Cisco Cloud Powered UCaaS
West has been named a Leader in the Gartner Magic Quadrant for UCaaS for five consecutive years, specifically citing VoiceMaxx CE, which includes Cisco HCS, as our lead UCaaS offer.
Excellent Service: It Begins with the Network
A typical corporate network is built piecemeal over a number of years and can greatly impact voice quality of service and the deployment of other applications that drive business growth. Our Maxxis MPLS network is a converged, all IP, fully managed solution that offers flexible service delivery utilising multiple Tier 1 carriers to ensure wide geographic coverage, a complete choice of network interfaces to suit business needs, and a level of resiliency that is not found in single-carrier networks.
The Best Equipment Pricing Available
Because of our elite partnership status, we are able to provide deep discounts on Cisco equipment, including phones, routers, switches and more. We’re also able to pass on additional savings to you thanks to special pricing promotions available only to select partners.
Our state-of-the-art Network and Voice Operations Centres (NOC/VOC) deliver unrivalled customer support and are staffed 24/7/365 with Cisco-certified engineers who act as a direct extension of your IT staff. As part of the rigorous Cisco certification process, West has completed an extensive audit of its infrastructure, process and procedures and our technicians have demonstrated a proven ability to support Cisco technologies at all ITIL (IT Infrastructure Library) lifecycle phases.
Expert Professional Services
Our professional services team has a proven methodology to connect people, process and technology to help your enterprise realise the true benefits of unified communications. Service areas include:
- Cloud migrations
- Managed services
- Training and adoption
- Conferencing and collaboration
Why Work with West for Cisco Solutions?
- 2016 Cisco Collaboration Cloud Partner of the Year (Americas)
- The world’s leading CCA-SP and WebEx provider
- The leading commercial HCS provider in the US
- InterCall audio integration
- The best prices on equipment
- A wide variety of services and solutions
- Unsurpassed support
- Deep Cisco expertise and relationships