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4 Reasons to Embrace UCaaS

Thursday, June 14, 2018 - 01:00
Embrace UCaaS

According to Frost & Sullivan’s North American Hosted IP Telephony and UCaaS Market, Forecast to 2023, premises-based communications solutions are reaching the end of their useful life. As a result, this trend is creating opportunities for businesses to evaluate UCaaS solutions as viable options for communications infrastructure upgrades. Aging infrastructure is just one of the many reasons that enterprises should consider adopting UCaaS in their environment. Today, there are more reasons than ever for businesses to embrace Unified Communications-as-a-Service (UCaaS), as the following 4 reasons explain.

1. UCaaS Reduces Up Front Capital Costs

Gartner’s Forecast Analysis for Unified Communications Worldwide, 4th Quarter Update, indicates that the “transition from premises-based UC to cloud-based UC is accelerating.” In fact, the report estimates that spending on UCaaS will continue to increase from almost $1.5 billion in 2017 to around $2.8 billion by 2021. And according to research from Grand View’s Market Analysis, the reason for the shift from on-premises telephony systems to UC and UCaaS is that: “companies are looking at ways to decrease costs, improve efficiency and increase productivity.”

With UCaaS, hardware costs are greatly reduced, if not eliminated completely. UCaaS solutions put the burden of equipment costs, maintenance, security and support on the UCaaS provider, freeing up the end user to focus more on business growing pursuits. Costs are laid out in a simple, straightforward manner, eliminating the complexity that can come when analyzing ROI on a new communications system. Your CIO, CFO and users will thank you for implementing a solution that makes everyone happy!

2. UCaaS Allows for Hybrid Environments

As many CFOs and budget-crunchers advise, “Extend the life of your capital expenses as long as possible.” With that mantra in mind, a hybrid UCaaS model fits the bill as an ideal “best of both worlds” communications solution. This scenario enables companies to continue using on-premises communications hardware like legacy PBXs, routers and the like, and integrate them with cloud Unified Communications services.

Oftentimes, this is a logical first step towards a 100 percent cloud-based communications system. The existing equipment can be used while still functional, and at some point - when failure is imminent - it is still easy to migrate completely to UCaaS. Also, cloud communication services provide disaster recovery and business continuity. This is because data and services are backed up to the cloud, and numbers, voicemails and more can be forwarded and accessed online or through mobile apps on cell phones and other mobile devices.

SIP trunking is another aspect of UCaaS that enables enterprises to leverage existing investments in on-site technology infrastructure, while recognizing a reduction in costs, better call routing and adding disaster recovery. Adopting this piece of UCaaS can be especially useful to implement in a phased migration approach as your business changes through possible mergers, acquisitions, or other growth-model modifications.  

3. UCaaS Provides the Communications Features Employees Need

UCaaS solutions are very flexible, providing IT staff the ability to customize and add/remove features and functions as needed – by user; by department; by division. These features can run the gamut, beginning with IP telephony services (through IP phones or soft phones) and extending to unified messaging, chat, presence, audio, video and web conferencing, plus mobility.

Additionally, UCaaS Contact Center products can be deployed throughout enterprises, offering omni-channel communications to your customer agents. And UCaaS solutions can enable team collaboration and integration with sales and CRM apps for a full-featured and comprehensive communication experience. Furthermore, as departments grow or scale back and requirements change, features can be modified for each unique employee, group and situation.

West offers a complete portfolio of UCaaS products that include but are not limited to:

  • VoiceMaxx CE- with advanced PBX functionality and management tools that combine with comprehensive Cisco UC and collaboration software

  • Cisco Webex Teams Hybrid – taking voice and video calling to the next level, with enhanced features like the ability to control calls, directory services, and scheduling

  • Cloud Contact Center – enabling seamless interaction with customers through voice, web, email, chat or video

4. UCaaS = Freedom and Mobility

Deploying UCaaS gives organizations the freedom to work and communicate from virtually anywhere. Today’s typical employee wants the flexibility and freedom to continue their job functions across time zones and locations. As Zenith Media predicts, mobile internet usage is forecasted to reach almost 80 percent this year, proving that people still want to remain connected and productive while on-the-go.

UCaaS products promote this mobile productivity concept. And West has enterprise-class mobility products like Mobile Connect and InterCall MobileMeet, which allow users to take their office with them. Mobile Connect empowers your mobile employees with single number availability, one-touch directory access and simplified voicemail management. To extend mobile communications functionality, MobileMeet enables connections to meetings through an Android or iPhone device from practically anywhere.

Deploying UCaaS is very value-added. It reduces upfront capital costs, allows for hybrid communication environments, provides all the features employees request, while enabling them to work while on-the-go, from almost any location. For these 4 reasons and so many more, your company should take the time to evaluate UCaaS options and the way they can enhance communications in your organization.


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