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West Named Niche Player in Gartner CCaaS Magic Quadrant

Tuesday, December 6, 2016 - 11:45
Gartner CCaaS Magic Quadrant

Gartner Inc., the world’s leading information technology research and advisory firm, has just published its 2016 Magic Quadrant for Contact Center as a Service, North America. We are pleased to share that, in our first year of inclusion, West has been recognized in the Niche Players Quadrant.  

Gartner defines Niche Players as “Suppliers that may be quite large, but have decided to focus on a particular market opportunity, a set of solutions or vertical markets. Their products and services may still be undergoing product development, or they may be relying heavily on partners to complete the overall service proposition. Niche Players also are likely to be either newer market entrants or those that have yet to build scale in their customer base.”

“We are honored to be recognized by Gartner among the CCaaS providers positioned in the Niche Players Quadrant,” said Scott Etzler, West’s Unified Communications Services segment president. “We believe that our commitment to expanding and enhancing our contact center offerings while maintaining our commitment to delivering world-class customer service has been key to achieving placement in Gartner’s CCaaS Magic Quadrant. As the contact center continues to evolve, we remain dedicated to developing new strategies and enhanced technology to deliver effective CCaaS solutions and user experiences.”

Inclusion in the Magic Quadrant is an important milestone for our CCaaS offering. As the contact center industry continues to change and evolve, we remain committed to expanding and enhancing our offering to provide a flexible and scalable solution set that delivers optimum value for our customers.

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About the Magic Quadrant

Gartner does not endorse any vendor, product or service depicted in their research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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